Customer Success Executive

3 days ago

Noida Sector Noida Uttar Pradesh, India Simulanis Solutions Pvt. Ltd. Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Role Overview

We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring our clients' success and satisfaction with our XR products and services. You will act as a liaison between our clients and internal teams, providing support, guidance, and solutions to meet their needs and objectives.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
  • Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
  • Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
  • Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
  • Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
  • Monitor key performance metrics and outcomes to track client satisfaction and success.
  • Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.

Required Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  • Proven experience in a customer-facing role, preferably in the XR, technology.
  • Familiarity with CRM software and customer support tools is a plus.
  • Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
  • Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.

Benefits

Apart from a competitive salary package and an energetic work environment, we offer the following benefits to our employees:

  • Super generous leave policy
  • Medical and Accident Insurance, with other health benefits.
  • Meal and Travel Allowances.
  • A supportive work community.
  • Weekly engagement activities and off-site events.
  • Unlimited opportunities to learn and grow.
  • Flexible working hours.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How would you rate your English communication skills?

Basic or Intermediate or Advanced / Fluent

Willingness to travel:

  • 75% (Preferred)

Work Location: In person

  • Customer Success Executive

    18 hours ago

    Noida Sector , Noida, Uttar Pradesh, India Zeko AI Full time ₹ 41,00,000 - ₹ 52,00,000 per year

    Customer Success ExecutiveLocation: NoidaType: Full-time OpportunityCompensation:● Stipend: ₹10,000 – ₹12,000/month (First 3 months)● Full-time CTC: ₹4 – 5 LPA post probationAbout Zeko AIZeko AI is an AI Agent Platform that's transforming how businesses hire and operate. We'rebuilding smarter, faster, and more efficient ways to manage...

  • Customer Success Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...

  • Customer Success Executive

    3 days ago

    Noida, Uttar Pradesh, India Arting Digital Private Limited Full time

    **Position**-Customer Success Executive **Experience**: - 2+ yrs **Location**: - Noida (Sec 9) **Notice Period**-Immediate joiner-30 days **Qualification**: - B.Tech, MBA, BBA, any Technical Background **Working days**: - 5 days **Skills**: - Tech Savvy, Solving Client queries, Problem Solving Ability, Logical Reasoning, Good Communication...

  • Customer Success Manager

    5 days ago

    Noida Sector , Noida, Uttar Pradesh, India Outfy Inc Full time ₹ 2,40,000 per year

    Position: Customer Success ManagerLocation: NoidaExperience: 2 - 3 Years) is a prominent Social media tool for online business headquartered in US and has a full fledged offshore development centre in Noida.We specialize in providing cutting-edge solutions to businesses aiming to enhance their online presence.Job Profile:As a Junior Customer Success Manager,...

  • Customer Success Manager

    2 days ago

    Noida, Uttar Pradesh, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe s all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences We re passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with...

  • Customer Success Manager

    5 days ago

    Noida, Uttar Pradesh, India, Ghaziabad Kovaion Consulting Full time

    In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...

  • Customer Success Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobes all about We give everyonexe2x80x94from emerging artists to global brandsxe2x80x94everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies...

  • Customer Success Executive

    3 days ago

    Noida, India 4Bell Technology Full time

    Key Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...

  • Executive - Customer Success (Renewal and Retention)

    7 days ago

    Noida, Uttar Pradesh, India FloBiz Full time

    Executive - Customer Success (Renewal and Retention) Client Relations and Retention - Renewal Agent Job Description: Renewal Agent Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with...

  • Customer Success Executive

    2 weeks ago

    Noida, India Threatcop Full time

    Job Overview:At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal teams,...