Customer Success Executive

6 days ago

Noida Sector Noida Uttar Pradesh, India Zeko AI Full time ₹ 41,00,000 - ₹ 52,00,000 per year

Customer Success Executive

Location: Noida

Type: Full-time Opportunity

Compensation:

● Stipend: ₹10,000 – ₹12,000/month (First 3 months)

● Full-time CTC: ₹4 – 5 LPA post probation

About Zeko AI

Zeko AI is an AI Agent Platform that's transforming how businesses hire and operate. We're

building smarter, faster, and more efficient ways to manage recruitment using the power of

AI. Joining us means being part of a fast-growing startup where you'll learn, grow, and make

an impact from day one.

Role Overview

We are seeking a Client Success Executive who will be the bridge between our clients,

candidates, and product. This role is pivotal in ensuring clients derive maximum value from

ZekoAI's solutions, while also ensuring candidates experience a smooth and professional

interview journey. The role blends client success, product operations, and candidate

support.

Key Responsibilities

Client Success & Support

● Act as the primary point of contact for client accounts, ensuring smooth onboarding,

adoption, and ongoing support.

● Build and maintain strong client relationships, deeply understand their needs, and

proactively offer solutions.

● Drive end-to-end client satisfaction by resolving queries, addressing concerns, and

ensuring optimized use of ZekoAI products.

Candidate Experience & AI-Interview Operations

● Guide candidates through ZekoAI's AI-driven interview process, ensuring a seamless

and professional experience.

● Troubleshoot real-time candidate queries and technical issues.

Product & Operational Management

● Manage execution of AI interview workflows and platform functionalities.

● Collaborate with product, tech, and operations teams to report issues and

recommend workflow optimizations.

● Contribute to product enhancement by providing client and candidate feedback.

Coordination & Reporting

● Maintain detailed records of client interactions, candidate support, and operational

activities.

● Prepare and share regular reports on client success metrics, candidate experiences,

and operational efficiency.

Requirements

● Graduate (any discipline) with interest in Client Success or SaaS.

● Excellent communication & problem-solving skills.

● Strong organizational skills, with the ability to multitask.

● Proficiency in Google Suite/MS Office.

● Willingness to work full-time from our Noida office.

Perks & Benefits

● Competitive full-time package post-probation (₹4–5 LPA).

● Certificate & Letter of Recommendation for probation completion.

● Exposure to AI-driven SaaS tools transforming recruitment.

● Direct mentorship from product, client success, and HR tech experts.

● Opportunity to shape client success strategies in a growing AI startup.

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Application Question(s):

  • CTC Expecations

Work Location: In person

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