Customer Success Executive

1 week ago

Noida Uttar Pradesh, India MyOperator Full time

**Location**: Noida, Sector 2

**Experience**: 1-3 years in Customer Success or Account Management

**Employment Type**: Full-time, Work From Office

**Key Responsibilities**:

- Client Relationship Management: Build strong, long-term client relationships to ensure their success with MyOperator solutions.
- Customer Onboarding: Onboard and train new clients on product features.
- Cross-Selling & Upselling: Identify opportunities to expand accounts and drive additional revenue.
- Revenue Generation: Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement.
- Retention & Renewals: Proactively manage customer retention, renewals, and satisfaction.
- Issue Resolution: Work with internal teams to resolve client issues quickly.
- Performance Tracking: Monitor customer satisfaction and key success metrics.

**Requirements**:
**Experience**: 1-3 years in customer success, account management, or similar roles.

**Skills**:

- Strong communication, problem-solving, and relationship-building skills.
- Proficiency in CRM tools (Salesforce, HubSpot, etc.).
- Experience in cross-selling, upselling, and customer retention strategies to drive revenue growth.

**Benefits**:

- Device Reimbursement
- Dynamic Office Culture at Noida, Sector 2
- Career Growth Opportunities

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