Customer Success Executive

3 days ago

Noida Uttar Pradesh, India Arting Digital Private Limited Full time

**Position**-Customer Success Executive

**Experience**:

- 2+ yrs

**Location**:

- Noida (Sec 9)

**Notice Period**-Immediate joiner-30 days
**Qualification**:

- B.Tech, MBA, BBA, any Technical Background
**Working days**:

- 5 days
**Skills**:

- Tech Savvy, Solving Client queries, Problem Solving Ability, Logical Reasoning, Good Communication Skills

**Key Responsibilities**:

- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
- Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
- Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
- Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
- Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
- Monitor key performance metrics and outcomes to track client satisfaction and success.
- Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.

**Required Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- Proven experience in a customer-facing role, preferably in the XR, technology.
- Familiarity with CRM software and customer support tools is a plus.
- Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
- Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.

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