Customer Success Manager

1 week ago


Noida Sector Noida Uttar Pradesh, India Outfy Inc Full time ₹ 2,40,000 per year

Position: Customer Success Manager

Location: Noida

Experience: 2 - 3 Years

) is a prominent Social media tool for online business headquartered in US and has a full fledged offshore development centre in Noida.We specialize in providing cutting-edge solutions to businesses aiming to enhance their online presence.

Job Profile:

As a Junior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer success.

Requirements:

  • Graduate with a strong command of both spoken and written English
  • Minimum of 1 years of experience in customer handling and support
  • Proven experience in a customer success or account management role.

Key Responsibilities:

Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and understanding of our products or services.

Issue Resolution: Act as the primary point of contact for customer issues and ensure timely resolution.

Customer Education: Provide training and educational resources to clients to ensure they maximize the value of our products or services.

Customer Support:

  • Efficiently handle chat interactions with customers, providing real-time assistance and support.
  • Work closely with the technical support team to ensure timely resolution of customer challenges.

Job Type: Permanent

Pay: ₹20,000.00 per month

Work Location: In person



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