Customer Success Executive

6 days ago

Noida Uttar Pradesh, India Rannkly Full time

Customer Service

Job description

**Role Summary**:
As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction.

**Key Responsibilities**:

- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
- Assist with high-severity requests or issue escalations as needed.

**Qualifications**:

- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven work experience in customer success, account management, or another relevant customer-facing role.
- Experience with SaaS products and cloud services is highly preferable.
- Understanding of digital marketing and reputation management is a plus.

**Required Skills**:

- Exceptional communication and presentation skills.
- Strong organizational and multitasking abilities.
- Adept at problem-solving and conflict resolution.
- Familiarity with Customer Relationship Management (CRM) tools and practices.
- Passion for technology and the ability to grasp and explain technological concepts quickly.

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