Customer Success Manager

5 hours ago

Noida Uttar Pradesh India, Ghaziabad Kovaion Consulting Full time

In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You'll be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization.We’re looking for a Customer Success Manager (CSM) with a passion for driving value, creating impact, and helping clients succeed — specifically in the Oracle Fusion HCM space.Job Responsibilities:Acting as a trusted advisor, understanding customer needs and goalsOwnership of multiple project accountsProactively identifying and resolving customer(s) issuesHandling the Project Team and ensuring Project DeliverablesMonitoring customer health and proactively addressing churn riskTracking key customer success metrics and reporting on progressEducating customers on best practicesWork directly with the Project Team to plan and execute scheduled activities.Create and execute project work plans and revise them as appropriate to meet changing needs and requirements.Actively monitor and track progress toward objectives and project scope,Plan and schedule project timelines and milestones.Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks.Facilitate team and user meetings effectively.Ensure project documents are complete, current, and stored appropriately.Identifying upsell and cross-sell opportunities to increase customer lifetime valueRequired Experience:8 - 12 Years' experience working in Oracle Landscape.Strong communication and interpersonal skillsAbility to build trust and rapport with customersExcellent problem-solving and analytical skillsProactive and resourceful approachDeep understanding of the company's product or serviceCustomer-centric mindsetProven experience in customer success or project management (or both)Strong understanding of project management methodologies (e.g., Agile, Waterfall)Excellent communication, interpersonal, and relationship-building skillsAbility to manage multiple priorities and deadlines in a fast-paced environmentProactive, resourceful, and data-driven approach to problem-solvingDeep understanding of the company's product or serviceStrong interpersonal skills.Strong track record of meeting project objectives.Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You'll have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships (it involves 80% delivery and 20% sales)

  • Customer Success Manager – French Language Expertise

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad SimplifyVMS Full time

    Please note:This is an onsite role all 5 days a week in our Noida office. This role requires the resource to work in European (France) time shift.About SimplifyVMSSimplifyVMS is a leading VMS platform, providing cutting-edge Vendor Management System (VMS) solutions that empower organizations to manage their contingent workforce, direct sourcing, and total...

  • Customer Support Representative

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad MyOperator Full time

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Product Marketing Manager

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad HCLSoftware Full time

    About CompanyHCLSoftware, founded in 2019, is the software business division of HCLTech. We develop, market, and sell software products across various categories, including Business & Industry Applications, Cybersecurity, Data & Analytics, AI & Intelligent Operations, Sovereign Collaboration, Total Experience, and Specialized Software.We drive customer...

  • General Manager

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Hireginie Full time

    About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries.Job Description:...

  • Product Manager

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Vensure Employer Solutions Full time

    As a Product Manager you’re key to helping us continue to enhance our product offering. You would be joining a high performing Product and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure we’re building the right functionality to meet our customers needs. This position will provide a...

  • Sales Manager- Renewals

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Denave Full time

    Roles & Responsibilities:Drive sales opportunities in partnership with Sales Agents, leveraging a 200–300 level understanding of cloud licensing programs.Effectively position cloud licensing benefits against competitive licensing models for Sales Agents and customers.Provide clear and accurate licensing guidance to sellers and customers to ensure proper...

  • Customer Care Professional

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Right Advisors Private Limited Full time

    Personal Banker (Customer Care Professional) - Job DescriptionPurpose of the roleTo provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels. AccountabilitiesCollaboration across multiple digital channels to personalize each interaction with a customer.Enhancing the bank's digital...

  • Architect (Mobile Device Management)

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad HCLSoftware Full time

    Requirement: Architect – Mobile Device ManagementExperience: 12-15 years.Qualification: B.E., or B.Tech., or MCALocation - Noida/BangaloreJob DescriptionEnterprise Architect will be focusing on the development of our Mobile Device Management (MDM) product. This role is a blend of strategic architectural leadership and hands-on, low-level technical...

  • Senior Product Manager

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Hireginie Full time

    About Our Client: Our client is a fast-growing, tech-enabled outsourcing platform that blends AI with human expertise to transform customer experience. They provide end-to-end solutions such as telecalling, sales, and customer support, helping consumer brands across industries improve efficiency, reduce costs, and scale growth.Job Description: Senior Product...

  • Lead Configuration Management Engineer

    5 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Cadence System Design and Analysis Full time

    Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.Cadence customers are the world’s most innovative companies, delivering extraordinary...