
Customer Success Manager
5 days ago
In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You'll be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization.
We’re looking for a Customer Success Manager (CSM) with a passion for driving value, creating impact, and helping clients succeed — specifically in the Oracle Fusion HCM space.
Job Responsibilities:
Acting as a trusted advisor, understanding customer needs and goals
Ownership of multiple project accounts
Proactively identifying and resolving customer(s) issues
Handling the Project Team and ensuring Project Deliverables
Monitoring customer health and proactively addressing churn risk
Tracking key customer success metrics and reporting on progress
Educating customers on best practices
Work directly with the Project Team to plan and execute scheduled activities.
Create and execute project work plans and revise them as appropriate to meet changing needs and requirements.
Actively monitor and track progress toward objectives and project scope,
Plan and schedule project timelines and milestones.
Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks.
Facilitate team and user meetings effectively.
Ensure project documents are complete, current, and stored appropriately.
Identifying upsell and cross-sell opportunities to increase customer lifetime value
Required Experience:
8 - 12 Years' experience working in Oracle Landscape.
Strong communication and interpersonal skills
Ability to build trust and rapport with customers
Excellent problem-solving and analytical skills
Proactive and resourceful approach
Deep understanding of the company's product or service
Customer-centric mindset
Proven experience in customer success or project management (or both)
Strong understanding of project management methodologies (e.g., Agile, Waterfall)
Excellent communication, interpersonal, and relationship-building skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proactive, resourceful, and data-driven approach to problem-solving
Deep understanding of the company's product or service
Strong interpersonal skills.
Strong track record of meeting project objectives.
Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You'll have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships (it involves 80% delivery and 20% sales)
-
Customer Success Manager
2 weeks ago
uttar pradesh, India AppX (YC S21) Full timeCustomer Success Manager | AppXJob Location: Sec-62, Noida.Experience: 0.6-2 YearsCompensation: Max CTC Up to 25K Per Month (Depending upon the last drawn and total experience)Mode: Work from OfficeRole DescriptionThis is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring customer...
-
Customer Success Manager
1 week ago
uttar pradesh, India Hirestar.io Full timeCompany Description Hirestar.io is a leading background verification company powered by blockchain technology. Our platform enhances transparency and ensures tamper-proof reports, setting us apart in the industry. We offer comprehensive verification services, including educational degree checks, past employment verifications, Aadhaar, PAN, and driving...
-
Customer Journey Success Manager
2 weeks ago
uttar pradesh, India Vjal Institute Full timeWe are an AI-led institute and product company, designing and delivering advanced AI solutions that transform education, enterprises, and everyday problem-solving. We are looking for a Customer Journey Success Manager who can ensure that every customer not only uses but thrives with our products.Role Overview:This role goes beyond customer support and...
-
Customer Success Executive
1 week ago
Noida, Uttar Pradesh, India Rannkly Full timeBusiness Operations Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key...
-
Customer Success Executive
1 week ago
uttar pradesh, India Times Network Full timeTimes network is hiring for Customer Success Executive/ Manager.Job Description1-3 years of experience in managing digital campaignsCoordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance.To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...
-
Customer Success Coordinator
1 day ago
Noida, Uttar Pradesh, India Nasscom Full timeWe are searching for an enthusiastic and client focussed Customer Success Coordinator to join the nasscom Konnect team. Nasscom Konnect drives thought leaders through various annual events across India and focus on real time learning through use-cases for the industry. Our key priorities are to strengthen “Think Digital, Think India” and “Inevitable...
-
Customer Success Executive
6 days ago
Noida, Uttar Pradesh, India Comhard Technologies Pvt. Ltd Full time**Job Description: Customer Success Executive** **Position**: Customer Success Executive **Experience**: Freshers or 6 months-1 year of experience **Location**: Noida Sec 62 **Employment Type**: Full-Time **Key Responsibilities**: - Build strong relationships with customers and ensure satisfaction. - Assist with onboarding and address customer queries. -...
-
Customer Success Analyst- PST/Night shift
2 weeks ago
uttar pradesh, India Diligente Technologies Full timeJob Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team...
-
Customer Success Intern
4 days ago
Noida, Uttar Pradesh, India MyOperator Full time**About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional...
-
Partner- Customer Success
2 weeks ago
Noida, Uttar Pradesh, India RateGain Full time**About the Organization**: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering...