Customer Success Manager

Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and print Essential Job Functions Proficient in communication capable of effectively managing customer interactions Building and maintaining strong relationships with customers understanding their needs and ensuring their satisfaction with Adobe DME products and services Assisting customers in effectively implementing and adopting the product ensuring they achieve their desired outcomes Uncovering customer pain points mapping workflows and aligning Adobe solutions to solve key business challenges Managing renewals identifying upselling and cross-selling opportunities and working with the sales team to drive revenue growth Gathering and analyzing customer feedback to provide insights for product improvement Understanding the customer s business goals challenges and industry trends and leveraging that knowledge to provide guidance and align Adobe products with their objectives Delivering presentations for business reviews webinars product demos and sharing best practices with customers Demonstrating a basic understanding of Adobe Digital Media products understanding customer use cases and recommending solutions Managing the renewal process by engaging with customers to ensure successful renewals Identifying opportunities for upselling and cross-selling products or additional features to existing customers working closely with the sales team to drive revenue growth and advocating for the product s value proposition Proficient in delivering seamless presentations for Quarterly Business Reviews QBRs Strategic Business Reviews SBRs conducting webinars Adobe Days Creative Jams training sessions and product demos including API offerings while sharing best practices with new and existing customers Qualifications A minimum of 7 years of relevant work experience within Customer Success Strong communication and interpersonal skills with proven results working as a trusted advisor to drive business value for clients Experience in managing international customers and working in global markets Knowledge of Adobe s Creative Cloud and Document Cloud Digital Media solutions Ability to prioritize multi-task and perform effectively under pressure with exceptional presentation skills process-oriented mindset and strong verbal and written communication skills A minimum of 7 years or above of demonstrated experience in customer success account management or sales Proficiency in any European language German French Spanish or Swedish would be an advantage How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status