Customer Success Analyst

1 hour ago

Noida Uttar Pradesh India, Ghaziabad Diligente Technologies Full time

Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satisfaction, retention, and long-term growth.Role OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies.Key ResponsibilitiesAct as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).Monitor key customer health metrics and take action on churn risks or upsell opportunities.Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.RequirementsBachelor’s degree in business, Communications, Marketing, or related field.2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.Proven ability to craft engaging and strategic customer success emails and campaigns.Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.Experience with HubSpot CRM or similar tools is highly preferred.Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.Will be working US Pacific Standard Time.What We OfferCompetitive salary and performance-based bonusesFlexible work environmentProfessional development opportunitiesHealth and wellness benefitsA collaborative, mission-driven team

  • Customer Success Analyst- PST/Night shift

    1 hour ago

    Noida, Uttar Pradesh, India, Ghaziabad Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team...

  • Customer Success Manager

    1 hour ago

    Noida, Uttar Pradesh, India, Ghaziabad Net2Source Full time

    Job Title: Customer Success ManagerLocation: Noida (Onsite)Department: US StaffingEmployment Type: Full-timeAbout Net2SourceNet2Source Inc. is one of the fastest growing diversity certified global workforce solutions company with an unprecedented YoY growth of over 100% for last 6 years. We have over 4200+ consultants on billing with Fortune 1000/Global 2000...

  • Principal Partner/Director

    2 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad RateGain Full time

    About RateGainRateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.RateGain today is one of the world’s largest processors of...

  • Business Analyst

    2 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Visdum Full time

    About Visdum:Visdum is a fast-growing SaaS startup revolutionizing Sales Compensation Management. Founded by ex-Oracle executives with 50+ years of combined experience, our mission is to democratize and simplify the way high-performing SaaS companies manage their sales commissions.Our platform empowers Finance, Revenue Operations, and Sales teams by...

  • Customer Success Manager – French Language Expertise

    2 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad SimplifyVMS Full time

    Please note:This is an onsite role all 5 days a week in our Noida office. This role requires the resource to work in European (France) time shift.About SimplifyVMSSimplifyVMS is a leading VMS platform, providing cutting-edge Vendor Management System (VMS) solutions that empower organizations to manage their contingent workforce, direct sourcing, and total...

  • Senior Data Analyst

    1 hour ago

    Noida, Uttar Pradesh, India, Ghaziabad Beebom Full time

    Beebom is hiring a Senior Data Analyst for our in-house Tech team to work on our new product, Beebom’s Gadgets. In this role, you will own the analytics function end-to-end — from data exploration to driving measurable business impact. You’ll take ownership of analyzing data, understanding user behavior, and tracking product performance to guide...

  • Oracle Business Analyst

    2 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Best Infosystems Ltd. Full time

    Oracle Business Analyst_Full-Time_Greater Noida/ Pune/ HyderabadJob Title: Oracle Business AnalystJob Type: Full-TimeLocation: Greater Noida/ Pune/ HyderabadExperience: 5-10 YearsCandidate must to have implementation experience in oracle.Job Description: Candidate should have detailed understanding of Account Receivable(AR) module including SLA methods....

  • Oracle Business Analyst

    2 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Best Infosystems Ltd. Full time

    Oracle Business Analyst_Full-Time_Greater Noida/ Pune/ HyderabadJob Title: Oracle Business AnalystJob Type: Full-TimeJob Locations: Greater Noida/ Pune/ HyderabadExperience: 5+ YearsJob Description:* Candidate should have detailed understanding of Account Receivable(AR) module including SLA methods. (Coz, Client has SLA customization for different business...

  • Business System Analyst

    1 hour ago

    Noida, Uttar Pradesh, India, Ghaziabad Birlasoft Full time

    About Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Customer Service Intern

    1 hour ago

    Noida, Uttar Pradesh, India, Ghaziabad Panda's Box Full time

    Company DescriptionPanda's Box is a D2C brand focused on preserving and celebrating cultural heritage by creating products that inspire children to connect with their roots. The brand gained recognition with the launch of India’s first mantra-chanting plush deities, which received widespread appreciation. Building on this success, Panda’s Box continues...