Customer Success Executive

18 hours ago

Noida Uttar Pradesh, India Edunext Technologies Pvt Ltd Full time

**Position
- Customer Success Executive**

**Relevant Experience: -** 1-2 Years

**Locations-** Noida

**keyskills:

- ** Presentation skills, ERP knowledge, strong communication, MS Excel, relationship management, negotiation & persuasion, problem-solving and client engagement

**Minimum Qualification: -** Bachelor’s degree mandatory.

**What we’re looking for**

We are seeking a dynamic Customer Success professional to manage client relationships, ensure satisfaction, and drive upselling, cross-selling, and retention.

**Key Responsibilities**:

- Build and nurture long-term client relationships to ensure satisfaction and loyalty.
- Understand client needs and business goals to deliver tailored solutions.
- Drive product adoption by guiding clients on features, benefits, and best practices.
- Identify and execute opportunities for upselling, cross-selling, and renewals.
- Proactively monitor client health, address risks, and minimize churn.
- Act as the primary contact for client queries, escalations, and support.
- Collaborate with sales and product teams to deliver customer-centric outcomes.
- Conduct client meetings, reviews, and feedback sessions to strengthen partnerships.
- Track and report on client satisfaction, retention, and revenue growth.

**Requirements**:

- Graduate with 2-5 years of experience in Customer Success or Account Management, with a proven track record in upselling, cross-selling, and client retention; MBA preferred.
- Strong communication, negotiation, and relationship management skills.
- Experience with CRM tools and client reporting.

**What We Offer**
- Fixed CTC
- **Annual Off site Retreats**
- Rapid career growth with structured training and on-the-job mentorship
- Opportunity to impact the lives of learners via tech.
- **Monthly Trainings & Skill Development** to sharpen product expertise
- **Employee of the Month** & Rewards & Recognition Programs
- Fun inclusive work culture with **Recreational Activities** like open house events, fun games, celebrations and peer-driven culture

Pay: ₹220,837.26 - ₹400,254.87 per year

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

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