Customer Success Executive

**About MyOperator**:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

**Role Overview**:
Key Objectives
- Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned accounts. Develop strategic account plans to maximize customer value and increase wallet share.
- Customer Satisfaction: Act as the primary point of contact for customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
- Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.

**Responsibilities**
- Manage a portfolio of accounts, developing and executing account plans to meet revenue targets.
- Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
- Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
- Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
- Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market.
- Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
- Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
- Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities

**Qualifications**
- Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
- 1-3 years of relevant experience in enterprise account management within the SAAS or allied industries.
- Proven track record of meeting or exceeding sales targets and driving revenue growth.
- Strong business acumen and the ability to understand complex customer environments.
- Excellent communication, negotiation, and interpersonal skills.
- Customer-centric mindset with a passion for delivering exceptional customer experiences.
- Self-motivated, goal-oriented, and ability to work independently with mínimal supervision.
- Proficiency in using CRM tools and other sales productivity software.
- Knowledge of the Indian enterprise market and telephony solutions is advantageous.
- Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹550,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Why you believe you are a good fit for Customer Support Executive?

**Location**:

- Noida, Uttar Pradesh (preferred)

Work Location: In person