Ops & Customer Success Executive

20 hours ago

Noida Uttar Pradesh, India Neaten Cleaning Technology Private Limited Full time

**Job Description - Ops & Customer Success Executive**

**Company**: Mad4Detailing (Neaten Cleaning Technology Private Limited)
**Location**: First Floor, GT-43, Sector 117, Noida - 201301

**Position Title**:
**Ops & Customer Success Executive**

**Department**:
Digital Fulfillment & Support

**Reports To**:
Digital & Marketplace Lead

**Role Summary**:
Mad4Detailing is looking for an organized, responsive, and customer-obsessed professional to manage backend operations and customer experience for our growing digital business. The Ops & Customer Success Executive will ensure timely dispatches, proactive customer communication, and excellent post-purchase support across channels.

**Key Responsibilities**:

- Ensure 95%+ on-time order fulfillment across D2C and marketplaces.
- Coordinate with warehouse and courier partners for dispatch and delivery.
- Manage returns, replacements, and refunds with accuracy.
- Track and report NPS scores, feedback loops, and customer satisfaction.
- Maintain accurate daily MIS: orders, delivery status, cancellations, and return reasons.
- Work closely with the Indiamart Executive for B2B dispatches and GST-related queries.

**Requirements**:

- 1-3 years of experience in eCommerce operations or customer service.
- Experience using logistics dashboards (Shiprocket, Amazon EasyShip, etc.) preferred.
- Proficient with Excel/Google Sheets and order management tools.
- Ability to multitask and prioritize based on urgency and customer impact.
- Good spoken and written English/Hindi for customer communication.

**Skills & Competencies**:

- Detail-oriented and process-driven
- Strong follow-up and accountability
- Empathy and customer-first mindset
- Willingness to learn and adapt in a fast-paced environment

**Compensation**:
As per industry standards + incentives linked to customer satisfaction and SLA adherence

**To Apply**:
For queries, contact **Vaishali Singh** at +91-93197 36231.

**About the Company**:
Mad4Detailing, a division of Neaten Cleaning Technology Pvt. Ltd., is India’s leading car detailing product brand delivering innovative coatings, tools, and accessories to car lovers and professional studios alike.

Pay: ₹300,000.00 - ₹480,000.00 per year

**Benefits**:

- Internet reimbursement

Work Location: In person

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