Customer Success Associate

8 hours ago

Noida Uttar Pradesh, India Attentive.ai Full time

About the Role

As a Customer Success Associate, you will manage the Small and Medium Business (SMB) customer portfolio, with potential exposure to mid-market accounts. You will play a crucial role in driving customer satisfaction, account growth, and retention, serving as the primary advocate for our clients. This is an exciting opportunity to join a fast-growing industry and directly contribute to our success.

Key Responsibilities
- Own, manage, and deepen relationships with SMB (and select mid-market) customers.
- Drive farming activities: identify upsell and cross-sell opportunities by understanding customers’ evolving business needs.
- Serve as the voice of the customer within the organization by advocating for their needs and perspectives.
- Proactively solve problems and ensure customers gain maximum value from our products.
- Communicate regularly with accounts, ensuring high levels of engagement and satisfaction.
- Collaborate cross-functionally with Sales, Product, and Support teams.
- Work US shift hours as required (5:30 PM to 2:30 AM IST).

Key Traits and Skills

Farming & Growth Mindset: Demonstrated passion for account growth (upsells, cross-sells) and a proactive approach to customer value realization. Entrepreneurial Attitude: Ability to think independently, act resourcefully, and be innovative in driving customer success initiatives.
- Customer Obsession & Empathy: Strong desire to understand, advocate for, and delight customers. Ability to listen carefully, empathize, and respond with appropriate solutions.
- Excellent Communication: Exceptional verbal and written communication. Ability to simplify complex topics, communicate with clarity, and build rapport.
- Listening Skills: Outstanding active listening—you hear what’s said and what’s not, and you ask insightful questions to dig deeper.
- Quick Learner: Adaptability and eagerness to master new industry concepts, products, and processes swiftly.
- Team Player: Collaborative mindset, openness to feedback, and willingness to partner with colleagues to deliver results.

Qualifications
- Bachelor’s degree from an accredited university (recent graduates are encouraged to apply).
- 0-2 years experience in customer-facing roles preferred, but not mandatory.
- Availability to work during US time zones.
- Experience in SaaS or B2B environments is a plus, but not required.

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