Customer Success Associate
2 days ago
Customer Success Associate (CS - L1) An entry -level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to handle complex queries effectively. Seeking guidance and mentoring from more experienced team members is a positive step in your professional development.Roles and Responsibilities: Providing high -quality customer services and support through various channels, including calls, chats and forums focusing on the customer -centric approach and maintaining the Customer Happiness Rating (CHR) Develop a deep understanding of the product and its features. Understand customer needs and effectively communicate solutions. Also, communicate the Customer requirement to the Senior Specialist as per the severity level. Proactively engage with customers to ensure their success with the product. Collaborate with cross -functional teams to resolve customer issues promptly. Identify opportunities for upselling or cross -selling additional products and services. Stay informed about product updates and new features to effectively assist customers. Escalating the more complex tickets to their senior department such as Customer Support Specialist (CS - L2), Senior Specialist (CS - L3) etc. per the severity of the issue. Be readily available to assist customers via Zoom calls and Phone Calls to address their questions or concerns Should be able to create articles for the knowledge base articles or videos to promote self -help for our customers. Suggest selling strategies or pricing variation as per competitors Should be able to provide demos to our potential customers and existing customers. Should Learn the retention strategies of our existing customers from his senior team members. Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes. Contribute to the creation of customer support documentation and knowledge base articles. Participate in training programs to stay updated on product knowledge and support techniques. Should come up with creative promotional ideas through which we can attract new customers.Requirements Freshers who are eager to learn new technologies and skills would be considered for this role. Excellent communication and problem -solving skills. Ability to work in a fast -paced, dynamic environment. Eager to learn new technologies. Office Address - Pabbly E -3/49 3rd Floor 10 No. Market Arera Colony Bhopal (M.P.)Mob.: / The top floor of Archies galleryGoogle Map Link - ;\/span>
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Customer Success Associate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time**Customer Success Associate (CS - L1)** An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...
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Customer Success Associate
2 weeks ago
Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time**Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...
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Customer Success Associate
1 week ago
Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time**Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...
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Customer Success Associate
2 weeks ago
India TekXera Full timeCustomer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support...
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Customer Success Associate
7 days ago
India TekXera Full timeJob Description Customer Success Associate (Hebrew Language) Remote Position: Customer Success Associate L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 15 Years Location: Pan India (Remote) About the Role We are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to...
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Customer Support Associate
2 weeks ago
Bhopal, Madhya Pradesh, India Technotask business solution pvt ltd Full time**!!!Urgent Hiring - Limited Vacancies!!!** **Technotask Business Solutions || Bhopal** **Profile - Customer Support Associate (Video-KYC Executive)** **Qualification - 12th Pass or Above** **Skills - Good Communication & Basic Computer Skills** **Shifts - Day Shift** **Job role-** **As a Customer Support Associate (Video KYC Process), you will...
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Customer Service Associate
1 week ago
Bhopal, Madhya Pradesh, India Magnum Group Full timeWe're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...
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Customer Service Associate
7 days ago
Bhopal, Madhya Pradesh, India Magnum Group Full timeWe're Urgently Hiring Company : Magnum Job Role: Customer support associate - Bhopal location ( M.pocket) Designation: Customer support associate **Salary**: 12000 Training Stipend - 5k - Minimum education qualification should be 12th Pass - Hindi communication skill - Male/Female both can apply.. Job Location - Magnum Group 1st floor Ashima mall...
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Customer Support Associate
4 days ago
Bhopal, Madhya Pradesh, India Technotask Business Solution Full timeWe are hiring for the **Customer Support Associate,** **Organisation Name: - **Technotask Business Solutions **Salary: - **14k To 19k In hand **Location: - **IT Park, New Jail Road, Abbas Nagar, Gandhinagar, Bhopal **Timing For the Girls and Boys: - **Day Shift for both Boys and Girls **Requirement**: - Average/Good/Excellent Communication...
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Customer Success Associate
10 hours ago
Bandra, Maharashtra, India, Mumbai BHIVE Workspace Full timeRole Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...
