Customer Success Associate

4 weeks ago

Bandra Maharashtra India, Mumbai BHIVE Workspace Full time

Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer experiences.Key Responsibilities:Client Onboarding & Engagement:• Assist in onboarding new clients, ensuring a seamless transition and setup process.• Conduct regular check-ins with clients to understand their needs and provide proactive support.• Help resolve client issues promptly, ensuring a high level of satisfaction.Relationship Management:• Build and maintain strong relationships with clients by providing personalized service and solutions.• Support the creation of engagement strategies to enhance client retention and loyalty.• Gather and analyze client feedback to identify areas for improvement.Customer Success Support:• Collaborate with the sales and operations teams to address client concerns and enhance service delivery.• Maintain accurate records of client interactions and updates in the CRM system.• Assist in preparing client success reports and presentations.Upselling & Cross-Selling:• Identify opportunities for upselling and cross-selling BHIVE’s products and services.• Communicate value propositions effectively to meet client requirements.Market Research & Insights:• Conduct research to understand client industries, challenges, and trends.• Provide actionable insights to the team to improve the customer experience.Qualifications:• Fresh graduate with a bachelor's degree in commerce, Business Administration, or related fields.• Basic understanding of customer success principles and practices.• Proficiency in MS Excel and MS Office; familiarity with CRM tools is a plus.• Strong communication, problem-solving, and interpersonal skills.• Positive attitude and eagerness to learn.Skills:• Excellent organizational and multitasking abilities.• Empathy and a customer-focused mindset.• Self-motivated and proactive in identifying solutions.• Ability to thrive in a fast-paced and dynamic environment.

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