Customer Success Executive

1 week ago

Noida Uttar Pradesh, India MCube Technologies Pvt.Ltd Full time

**Location**: Sector 62, Noida, Uttar Pradesh

**Experience**: 1 - 3 years

**Working days**: 5 days

**Work mode**:On - site

**Key Responsibilities**:

- Develop and maintain **strong, long-term relationships with key clients**.
- Act as the **main point of contact for assigned accounts, handling all client communications and needs.**:

- Understand **customer requirements and business objectives**to provide relevant **solutions and services.**:

- Coordinate with **internal departments** (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables.
- Monitor **account performance, resolve issues,** and ensure timely delivery of products/services.
- Prepare **regular reports on client activity, sales performance, and market trends.**:

- Identify opportunities to **grow business within existing accounts**and assist in **upselling or cross-selling efforts.**:

- Assist in the development and implementation of **strategic account plans.**:

- Ensure high levels of **customer satisfaction and retention**.
- **Handle client escalations professionally** and ensure resolution.

**Qualifications**:

- **Bachelor’s degree** in Business Administration, Marketing, or related field.
- Proven experience in **client relationship management**or **account handling** (1-3 years preferred).
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- **Customer-focused mindset** with a proactive approach.
- Ability to work independently and as part of a team.
- Proficient in MS Office (Excel, Word, PowerPoint); **CRM experience is a plus.**

**Key Competencies**:

- Relationship Management
- Communication and Negotiation
- Strategic Thinking
- Time Management
- Sales and Customer Service
- Problem Solving

**Working Conditions**:

- Full-time position
- **Office-based** with **occasional client visits**:

- May require **travel depending on account location**

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Application Question(s):

- How much years of experience do you have in Client Relationship Management ?
- How many key accounts do you handle ?

**Location**:

- Noida, Uttar Pradesh (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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