Customer Success Executive

2 weeks ago

Noida, India FCI-CCM Full time

**Position: Customer Success Executive / Sr. Executive**

**Desired Experience**: 2-5 years
**Work Location**: Noida, Sector 126
**Work Timings**: Rotational
**Compensation**: As per market standards

**Job Summary**:
Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a **Customer Success Executive (CSE)** at **FCI**, you will work closely with **Customer Success Manager** & assist on multiple customer accounts, build strong relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences.

**Roles and Responsibilities**:

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
- **2-5 years** of relevant experience in customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Medical Insurance
- Accidental Insurance
- Life Insurance
- Free Lunch facility
- Free Bus Facility

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹800,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Provident Fund
- Work from home

Schedule:

- Flexible shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer success: 2 years (required)
- Health insurance

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