Manager - Business Development
2 days ago
About the job
Company Description
Founded in 2015 and based in Bangalore, India, Woodzon Integrative Business Solutions Pvt. Ltd. is India's largest online B2B marketplace exclusively for woodworking industry, showcasing materials, hardware, tools, machineries and allied products. Woodzon is a trusted community for people from woodworking industry to list, buy and discover unique products, services, technology, solutions, designs and updates around the world. Whether hand tool for carpentry, decorative finishes for interiors, or a complete woodworking production line, Woodzon connects woodworkers to unique buying experiences, at any price point, from more than 1,000 categories and 1,00,000 products.
We work closely with few of the large enterprises in India like Featherlite, Brigade Group, Furlenco, Livspace, Featherlite, Wakefit etc. for their specific requirements on Plywood, Particle Board, Laminate, Edge Banding and Hardware.
Role Description
Tasks required:
Handle day-to-day customer communications via calls, Whatsapp and email.
Build and maintain strong relationships with B2B clients, understanding their specific raw material needs and providing tailored support
Work closely with internal vendor team to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment
Proactively identify and resolve B2B client concerns, collaborating with team
Collaborate with clients to understand their unique requirements, offering customized solutions to enhance overall satisfaction and meet business objectives
Utilize existing customer data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
Ensure customer satisfaction and provide professional customer support
Maintain customer records in Zoho by updating account information
Other ad hoc tasks that would be assigned
Requirements:
Proven work experience in B2B Customer Support or interior firms or a related field
Working knowledge of Google Mail, Google Calendar and Google Meet is a must
Experience working with Zoho is a huge advantage
Excellent communication and interpersonal skills with a focus on building and maintaining client relationships
Familiarity with woodworking products or any raw material trading processes is preferred
Excellent investigative and inquiry resolution skills
Ability to manage multiple tasks in a fast-paced B2B environment
Excellent verbal and written English communication skills
Self-disciplined and organized; able to consistently produce quality work with limited supervision
Ability to work certain overtime hours, unexpected hours, weekends, and holidays as business needs change
Ability to multitask, prioritize and manage time effectively
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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