Business Developer Manager/ school Development Officer

Primary responsibilities:

Parent relationship management:

· Effectively maintain and develop parent-organization relationships by providing appropriate solutions to all parent enquiries across mediums. (in-person, over the phone, email, company website etc.)

· Oversee the resolution of all the parent queries which are outside the purview of the RE cell and be a point of escalation/support where necessary.

· Ensure all complaints are registered in PS Tracker and oversee the resolution of complaints for meeting TAT.

· Periodically review the past parent queries repository/CRM and innovate to develop nifty solutions towards prompt resolutions.

· Seek post query resolution feedback (over the phone) and improvise, thereby creating a parent delight and positive brand image.

· Ensure the front desk /relationship desk is staffed to ensure no parent is left unattended during operational hours.

· Manage the setup of the front office area accentuating the organization brand; placement of posters/standees etc. with assistance from the admin department.

· Be cognizant of the latest achievements of the organization/center and cascade it as a part of parent interactions / sales conversations.

· Efficiently guide the parent on school systems and process and ensure that the repository of updated information is available at all point in time

· Keep track of all organization advertising manual / brochures/admission kits and ensure effective information flow.

· Adroitly handle irate parents and ensure that each parent interface ends at parent delight as far as possible

· Efficiently make use of all aids available i.e., Hand-outs, Audio visual support to educate the parents on the USPs of the organization and child education pedagogy followed.

· Facilitate the information of all elements pertaining to a child's school life cycle, post-school activities, summer camps, etc.

Sales and Marketing:

· Ensure active involvement in the complete sales cycle; lead the RE team to meet its sales and revenue goals.

· Enhance Parent experience through School Tour, Discovery Room etc. and Parent Engagements

· Devise plans to achieve the sales goals and create strategies to meet the annual center targets.

· Adroitly oversee the entire sales process and interject; where necessary for all potential parents from first interface to closure, thus positively augmenting the conversions from enquiry to admissions.

· Be abreast of the competition school offerings and prevalent market practices

· Introduce and work upon Pre-School and Corporate Tie-Ups and support the teams by providing leads and helping with faster closures.

· Initiate and participate in RWA events, parent seminars and other marketing Initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.

Administrative Responsibilities

· Manage admission registration manually and on ERP as per the Process guidelines and generate MIS.

· Scrutinize and maintain records for all admission forms and documents

· Ensure each LC is personally attended to, and best efforts are taken to retain.

· Ensuring effective and timely parent grievance resolution

· Ensuring a benchmarked PSAT score for the school

· Ensuring timely collection of fees.

· Adhere to agreed monthly marketing + existing parent engagement plans.

· Ensuring zero percent deviation from agreed audit guidelines and other systems and processes

· Ensuring timely and complete documentation

Secondary Responsibilities:

People Management and Up-skilling:

· Should Efficient plan and organize the day to ensure all opportunities are maximized

· Must effectively manage the RE cell team; coach, inspire and provide actionable and constructive feedback, provide on-the- job training to improve team performance

· Should train the RE cell team on the new USPs being introduced in the organization

· Should motivate and inspire the teams to perform better.

Business Acumen Enhancement:

· Updated of the past sales trends and records.

· Must be aware of the latest news in the education industry make use wherever found necessary towards team knowledge enhancement

· Must have a detailed understanding of school Manual work to staff, children etc.

· Should participate in training workshops on Sales and Marketing to be updated on the latest trends

Work Relations:

Internal:

· Report to the Principal on all administrative issues.

· Interface with all departments for support/ any other operational issue/s

External:

· Interface with potential and existing parents

· Interface with external vendors towards any marketing initiative execution

send resume to

Job Types: Full-time, Permanent

Pay: ₹120, ₹150,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person