VP Operations E-commerce

6 days ago

Kolkata, West Bengal, India Uberlife Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position: VP Operations E-commerce

Job Location: Kolkata

We are looking for a seasoned and strategic Leader in the role of VP-Operations. This leadership role will be responsible for driving the overall business strategy, ensuring P&L ownership, and enabling scalable growth across multiple categories, channels, and functions. The role will directly manage senior leaders including the seller org, buyer org, vendor management & other stakeholders.

Key Roles & Responsibilities:

  • Full ownership of the e-commerce P&L, including revenue growth, cost control, gross margin, and contribution margin targets.
  • Develop and execute annual business plans, category-level strategies, and new initiatives aligned with organizational objectives.
  • Identify new market opportunities, customer segments, and product strategies to drive sustainable growth.
  • Manage and mentor Category Heads and their teams, ensuring alignment with business priorities.
  • Oversee all category level decisions related to product assortment, pricing, promotion strategy, and inventory planning.
  • Drive collaboration across functions including inventory, vendor relations, finance, and logistics.
  • Spearhead performance and growth across marketplace.
  • Optimize product visibility, fulfilment, and promotions to drive traffic and conversions.
  • Build scalable SOPs for supply chain, procurement, inventory management, order fulfilment, and returns.
  • Monitor and improve KPIs such as fill rate, customer satisfaction, buy-sell margin and brand support towards events.
  • Identify, assess, and mitigate business risks across legal, financial, operational, and reputational domains.
  • Ensure compliance with e-commerce regulations, taxation norms, data protection policies, and brand guidelines.
  • Lead a growing team with a strong emphasis on ownership, agility, and customer-centric execution.
  • Drive talent development, performance reviews, and succession planning for leadership roles within the e-commerce vertical.
  • Leverage business analytics to derive insights on customer behaviour, category performance, and pricing impact.
  • Drive continuous improvement using dashboards, KPIs, and structured performance reviews.

Educational Qualification: CA / MBA or equivalent postgraduate degree preferably from Tier-1 institutes.

Work Experience: Minimum 12 years of experience in business leadership roles, preferably in e-commerce, digital retail, or consumer tech environments.

Proven track record in managing large-scale teams, complex P&L structures, and driving high-growth businesses.

Skills:

  • Deep understanding of online marketplaces, digital commerce, and category management.
  • Strong analytical, leadership, and stakeholder management skills.
  • Entrepreneurial mindset with a bias for action and accountability.
  • Experience in a startup or high-growth environment.
  • Ability to thrive in a fast-moving, resource-constrained setting.
  • Strong negotiation and relationship management skills.
  • Robust network with brands, vendors, and marketplace players.

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