Relationship Manager

2 weeks ago

Delhi Gurugram Hyderabad NCR, India Nexus Consulting Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position Title: Relationship Manager - Home Loan Sales DSA

Department: Sales

Location: Bangalore/Hyderabad/Pune/Mumbai/Gurgaon

Reports To: Area Sales Manager

Job Summary:

The Relationship Manager for Home Loan Sales (DSA) will be responsible for driving sales of home loans through a network of Direct Sales Agents. The individual will support DSAs in achieving their sales targets, assist in identifying new business opportunities, and ensure a smooth loan process for customers. This role will also involve providing ongoing guidance and training to DSAs to enhance their performance and ensure high-quality service.

Key Responsibilities:

1. Sales & Business Development:

  • Achieve sales targets for home loans through a network of DSAs.
  • Identify and onboard new DSAs to expand the sales network.
  • Develop and implement strategies to generate leads and convert them into home loan sales.
  • Provide guidance to DSAs on improving their sales pitch and techniques.

2. Customer Relationship Management:

  • Build strong relationships with potential home loan customers and ensure they have a positive experience throughout the loan process.
  • Address customer queries and concerns promptly, ensuring customer satisfaction.
  • Coordinate with the processing team to ensure smooth loan approval and disbursement.

3. Loan Process Management:

  • Support DSAs in gathering all necessary documentation for loan applications.
  • Ensure that all loan applications processed by DSAs are complete, accurate, and comply with internal policies.
  • Work with credit teams to ensure timely loan approvals and disbursements.

4. Market Knowledge:

  • Keep up-to-date with industry trends, competitor products, and market conditions.
  • Share insights with the sales team to identify new business opportunities and improve sales strategies.

5. Reporting & Compliance:

  • Track and report on sales progress for both individual DSAs and the team as a whole.
  • Ensure that all DSA activities are in compliance with regulatory requirements and company policies.
  • Maintain and update customer data and sales records in CRM systems.

Skills and Qualifications:

  • Educational Qualification: Graduate in any discipline. A background in finance, sales, or marketing is preferred.
  • Experience:
  • Minimum 2-3 years of experience in home loan sales or financial product sales.
  • Prior experience managing DSAs or sales teams is a plus.
  • Key Skills:
  • Strong interpersonal and communication skills.
  • Good negotiation skills and the ability to close deals.
  • Strong relationship-building capabilities.
  • Knowledge of home loan products, interest rates, and market trends.
  • Ability to provide mentorship and support to sales agents.
  • Technical Skills:
  • Familiarity with MS Office, CRM tools, and loan processing software.

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