Relationship Officer

Position Title: Relationship Manager - Home Loan Sales DSA

Department: Sales

Location: Bangalore/Hyderabad/Pune/Mumbai/Gurgaon

Reports To: Area Sales Manager

Job Summary:

The Relationship Manager for Home Loan Sales (DSA) will be responsible for driving sales of home loans through a network of Direct Sales Agents. The individual will support DSAs in achieving their sales targets, assist in identifying new business opportunities, and ensure a smooth loan process for customers. This role will also involve providing ongoing guidance and training to DSAs to enhance their performance and ensure high-quality service.

Key Responsibilities:

1. Sales & Business Development:

2. Achieve sales targets for home loans through a network of DSAs.

3. Identify and onboard new DSAs to expand the sales network.

4. Develop and implement strategies to generate leads and convert them into home loan sales.

5. Provide guidance to DSAs on improving their sales pitch and techniques.

6. Customer Relationship Management:

7. Build strong relationships with potential home loan customers and ensure they have a positive experience throughout the loan process.

8. Address customer queries and concerns promptly, ensuring customer satisfaction.

9. Coordinate with the processing team to ensure smooth loan approval and disbursement.

10. Loan Process Management:

11. Support DSAs in gathering all necessary documentation for loan applications.

12. Ensure that all loan applications processed by DSAs are complete, accurate, and comply with internal policies.

13. Work with credit teams to ensure timely loan approvals and disbursements.

14. Market Knowledge:

15. Keep up-to-date with industry trends, competitor products, and market conditions.

16. Share insights with the sales team to identify new business opportunities and improve sales strategies.

17. Reporting & Compliance:

18. Track and report on sales progress for both individual DSAs and the team as a whole.

19. Ensure that all DSA activities are in compliance with regulatory requirements and company policies.

20. Maintain and update customer data and sales records in CRM systems.

Skills and Qualifications:

• Educational Qualification: Graduate in any discipline. A background in finance, sales, or marketing is preferred.

• Experience:

• Minimum 2-3 years of experience in home loan sales or financial product sales.

• Prior experience managing DSAs or sales teams is a plus.

• Key Skills:

• Strong interpersonal and communication skills.

• Good negotiation skills and the ability to close deals.

• Strong relationship-building capabilities.

• Knowledge of home loan products, interest rates, and market trends.

• Ability to provide mentorship and support to sales agents.

• Technical Skills:

• Familiarity with MS Office, CRM tools, and loan processing software.