Food & Beverages Captain

5 hours ago


Cochin, Kerala, India Stone wood Nature Resort Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Location: Panampilly Nagar

Reports to: Outlet Manager

Experience: 2–3 years in QSR, café, or Restaurant

Job Summary:

The Service Captain is responsible for supervising the front-of-house operations, ensuring smooth guest service, maintaining hygiene standards, and leading a team of servers to deliver an outstanding customer experience.

Key Responsibilities:

  • Supervise daily front-of-house (FOH) operations.
  • Train, guide, and manage service staff (servers, order takers).
  • Ensure service standards, order accuracy, and timely delivery.
  • Address guest queries, complaints, and special requests promptly.
  • Maintain cleanliness and hygiene as per café SOPs.
  • Coordinate with kitchen staff for smooth order flow and reduce wait times.
  • Monitor inventory of disposables, packaging, and service-related materials.
  • Prepare basic reports (sales, feedback, shift handover, etc.).

Skills Required:

  • Strong communication and team leadership skills
  • Customer-oriented mindset
  • Basic knowledge of POS systems and order tracking
  • Familiarity with café menus (burgers, pizzas, coffee, mocktails)
  • Ability to multitask and remain calm under pressure

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person


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