
Food & Beverages Captain
14 hours ago
Location: Panampilly Nagar
Reports to: Outlet Manager
Experience: 2–3 years in QSR, café, or Restaurant
Job Summary:
The Service Captain is responsible for supervising the front-of-house operations, ensuring smooth guest service, maintaining hygiene standards, and leading a team of servers to deliver an outstanding customer experience.
Key Responsibilities:
- Supervise daily front-of-house (FOH) operations.
- Train, guide, and manage service staff (servers, order takers).
- Ensure service standards, order accuracy, and timely delivery.
- Address guest queries, complaints, and special requests promptly.
- Maintain cleanliness and hygiene as per café SOPs.
- Coordinate with kitchen staff for smooth order flow and reduce wait times.
- Monitor inventory of disposables, packaging, and service-related materials.
- Prepare basic reports (sales, feedback, shift handover, etc.).
Skills Required:
- Strong communication and team leadership skills
- Customer-oriented mindset
- Basic knowledge of POS systems and order tracking
- Familiarity with café menus (burgers, pizzas, coffee, mocktails)
- Ability to multitask and remain calm under pressure
Job Type: Full-time
Pay: From ₹18,000.00 per month
Benefits:
- Leave encashment
Work Location: In person
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