F&B Captain

The F&B Captain is responsible for supervising and coordinating the activities of the service staff to ensure guests receive efficient, courteous, and professional service. The Captain plays a key role in maintaining high standards of food and beverage service and guest satisfaction.

Key Responsibilities:

• Guest Service
• Greet guests courteously and ensure excellent service throughout their dining experience.
• Handle guest complaints and feedback professionally and promptly.
• Ensure all guests are satisfied with food, beverages, and overall service.
• Team Supervision
• Supervise and guide waiters, runners, and other service staff during service hours.
• Assign tables and duties to the service team.
• Ensure staff adhere to grooming, hygiene, and service standards.
• Service Operations
• Coordinate between kitchen and service areas for smooth food service.
• Check table setup, cleanliness, and presentation before service.
• Take and confirm food and beverage orders accurately.
• Ensure correct billing and payment handling.
• Training and Development
• Train new service staff on service techniques, menu knowledge, and guest interaction.
• Conduct briefings before each shift to communicate special items, promotions, or events.
• Inventory and Control
• Ensure sufficient stock of service materials (cutlery, crockery, glassware, etc.).
• Report shortages, breakages, and maintenance issues to the manager.
• Assist in monthly inventory and stock checks.
• Compliance
• Follow all safety, hygiene, and sanitation guidelines.
• Ensure compliance with company policies and F&B regulations.

Qualifications & Skills:

• Diploma or Degree in Hotel Management / Hospitality preferred.
• Minimum 2–3 years of experience in F&B service, with at least 1 year in a supervisory role.
• Strong communication and interpersonal skills.
• Good leadership and team coordination abilities.
• Knowledge of food & beverage service techniques and POS systems.
• Pleasant personality with attention to detail.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person