restaurant captain

The Restaurant Captain is responsible for supervising the service team, ensuring smooth restaurant operations, delivering high-quality guest service, and maintaining service standards. The role acts as a link between guests, service staff, and management to ensure guest satisfaction and efficient workflow.

Key Responsibilities

Guest Service & Satisfaction

• Welcome and seat guests, ensuring they are comfortable.
• Take food & beverage orders accurately and ensure timely service.
• Handle guest complaints and resolve issues promptly.
• Ensure personalized service to regular and VIP guests.

Team Supervision

• Supervise waiters, stewards, and service staff during operations.
• Assign tables, tasks, and sections to team members.
• Train and guide staff on service standards, upselling, and guest handling.

Operations & Standards

• Ensure tables are properly set up and maintained as per hotel standards.
• Coordinate with kitchen and bar staff for smooth food & beverage service.
• Monitor cleanliness, hygiene, and safety in the restaurant.
• Check bills before presentation and ensure accurate billing.

Sales & Upselling

• Suggest menu items and promotions to guests.
• Encourage upselling of food, beverages, and special offers.
• Assist in achieving restaurant sales targets.

Reporting & Coordination

• Prepare shift reports and communicate operational issues to the Restaurant Manager.
• Ensure compliance with hotel SOPs, licensing, and statutory requirements.
• Coordinate with other departments (kitchen, housekeeping, accounts) for smooth operations.

Qualifications & Skills

• Diploma/Degree in Hotel Management or equivalent.
• 2–4 years of experience in F&B service, with at least 1 year in a supervisory role.
• Good knowledge of food, beverages, wines, and service techniques.
• Strong leadership, communication, and guest-handling skills.
• Ability to train, motivate, and manage a team.
• Presentable, courteous, and customer-service oriented.

Key Competencies

• Leadership & teamwork
• Attention to detail
• Guest-centric approach
• Problem-solving ability
• Sales orientation

Job Type: Full-time

Pay: ₹22, ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person