Customer Manager

4 days ago

Delhi, Delhi, India Optimhire IT Solutions Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description

Job Description Document 4. Job Duties & Responsibilities: Accountability Cluster Major Activities / Tasks

  1. Market mapping to understand the market landscape, upcoming opportunities both passive and active.

Keeping an eye on competition and having market intelligence

To do market trend analysis by doing market mapping, industry scanning, competitor profiling etc. & it's documentation

To do structured analysis of target market & client research

Proactively create a pool of potential clients & managing conversations to convert them for maintaining a strong pipeline and win rate

Represent the organization at various industry events & other forums, and thereby creating awareness about the concept, brand & solutions

Partnering with external industry experts to know the best practices and share the same with the respective stakeholders

Having hawk eye on competition and actionable market intelligence insights.

  1. Responsible for generating Sales Leads and managing the pipeline

Doing cold calls, physical site visits, networking in relevant partnership groups to generate leads and create awareness of our business offerings and solutions

Responsible for generating and qualifying leads across various industry verticals

Having robust documentation for the leads generated and prioritizing them for targeted discussions

Being in regular touch with all the key stakeholders & decision makers at client site and creating the rapport with them

Having an annual plan for growing business with multiple clients across industries

  1. Provide customized solutions to the clients and being voice of customer to internal teams for improvement of the business solutions

Understand BROAD products like Vapor Absorption Machines, Power Efficient Chillers, BROAD Pump sets and advising the client with suitable product or a mix of the products

Understand the client's existing & upcoming utilities infrastructure basis which provide solutions

Collect field data related to energy usage & do clients' energy audits (via analysis of data or physical visits, as required)

Analyze their data for understanding their need in terms of energy saving measures required Create energy audit report (in collaboration with the Energy Audit team) and share recommendations to create a comprehensive project proposal to get new customers Setting realistic expectations with the client and create solutions which we can deliver basis what we are committing to them

  1. Creating financial modelling and responsible for the Project Management till signing up of the client and onboarding them

Creating the simulations and financial models to create the most value add solution

Doing cost & benefit analysis to check feasibility to run a project with each client

Track costs & savings throughout each project. Take corrective actions in case of things getting off-track

Ensuring completion of all the paperwork, documentation and signing of the contract with the clients

Locations available : Delhi, Surat, Pune/ Mumbai, Raipur/ chhatisgarh

Education : BAckground Engineer

Mechanical & electrical

Btech

Expertise

Sales - 2 Years Business Analytics - 2 Years Competitor Analysis - 2 Years - Intermediate CAD Softwares - 2 Years - Advanced

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