Customer Relationship Manager

2 days ago

Delhi, Delhi, India Floatex Solar Full time ₹ 4,00,000 - ₹ 12,00,000 per year

  1. Building and maintaining strong, long-term relationships with customers.

  2. Acting as the primary point of contact for client queries, concerns, and escalations

  3. Monitoring customer satisfaction and addressing service gaps proactively.

  4. Maintaining accurate customer records, reports, and communication updates in CRM software.

  5. Understanding customer needs and requirements to ensure timely and successful delivery of solutions.

  6. Identifying opportunities for upselling and cross-selling to existing clients

  7. Payment follow-up and direct communication with the client

  8. Developing and implementing strategies for building customer relationships and improving customer satisfaction

  9. Managing customer complaints and resolving them in a timely and efficient manner
  10. Collaborating with the sales team to identify new customers and to win back former customers
  11. Collecting and analysing customer feedback to identify areas for improvement and to develop new strategies for meeting customer needs
  12. Overseeing the relationship with customers handled by your team
  13. Planning and managing communication campaigns to engage customers
  14. Identifying and implementing opportunities for upselling and cross-selling
  15. Coordinating with other teams to ensure consistency in customer interactions and to streamline the customer experience
  16. Monitoring and reporting on customer satisfaction metrics
  17. Maintaining a comprehensive understanding of the organizations products or services to provide accurate information to customers

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