Customer Relationship Management

8 hours ago

Delhi, Delhi, India Ramaply Full time ₹ 5,00,000 - ₹ 8,60,000 per year

Company Overview

Ramaply, a leading plywood manufacturer, has been serving the industry since 1964. With a drive for quality and impeccable service, we specialize in producing top-quality plywood, boards, and related products. With over 50 years of experience and a substantial annual turnover, our expertise spans across various manufacturing domains. Our commitment lies in offering the highest quality products, backed by our vast knowledge in forestry and manufacturing.

Job Overview

We are seeking a mid-level Customer Relationship Management (CRM) professional for our Delhi location. This is a full-time role requiring 4 to 6 years of experience. The successful candidate will manage client relationships and ensure customer satisfaction, embodying our commitment to quality service in the building materials industry.

Qualifications and Skills

  • Proven experience in customer relationship management in the wholesale building materials industry.
  • Proficiency in using CRM software to manage customer data and interactions effectively.
  • Excellent communication skills to interact efficiently with clients and resolve their queries.
  • Ability to analyze customer feedback to improve service and product offerings continuously.
  • Strong organizational skills for effectively managing multiple customer accounts and priorities.
  • Good understanding of market trends in the building materials industry to anticipate customer needs.
  • Ability to work collaboratively within a team to enhance client satisfaction and business growth.
  • Strong problem-solving skills to address customer issues and ensure a seamless service experience.

Roles and Responsibilities

  • Develop and maintain strong relationships with key clients to ensure high levels of satisfaction.
  • Use CRM tools to track and manage customer interactions and provide timely responses to inquiries.
  • Collaborate with the sales and production teams to align customer needs with product offerings.
  • Gather and analyze customer feedback to improve service quality and build long-term client relationships.
  • Monitor industry trends and customer needs to identify new business opportunities.
  • Ensure a seamless customer experience by resolving issues promptly and effectively.
  • Participate in strategy meetings to discuss customer data insights and plan future initiatives.
  • Regularly update stakeholders on customer relationship progress and market dynamics.

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