Customer Relationship Management Manager

2 days ago

Delhi, Delhi, India DefDef Retail GmbH Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role Description

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager. The CRM Manager will be responsible for overseeing and analyzing customer needs, developing and implementing strategies to improve customer relationships, and handling customer inquiries and concerns. The role involves market segmentation, project management, and working closely with the sales team to drive customer satisfaction and retention. The position is located in Delhi, India.

Qualifications

  • Strong Analytical Skills and Market Segmentation experience
  • Excellent Communication skills
  • Sales experience and ability to collaborate with sales teams
  • Project Management skills
  • Proven track record of improving CRM processes and customer satisfaction
  • Bachelor's degree in Business, Marketing, or related field
  • Experience in the retail industry is a plus

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