Customer Relationship Manager

18 hours ago


Delhi, Delhi, India HR Creations Full time ₹ 14,40,000 - ₹ 19,20,000 per year

Position Overview

We are seeking an experienced and customer-centric Customer Relations Manager (CRM) to lead and enhance our client experience strategy. The ideal candidate will build and nurture long-term relationships with high-value customers, ensure seamless service delivery, and drive customer loyalty and retention across all touch points.

Key Responsibilities

  • Develop and implement customer relationship strategies to strengthen brand loyalty.
  • Act as the primary point of contact for premium customers, ensuring prompt and effective resolution of queries or issues.
  • Manage customer databases (CRM systems) to track preferences, buying patterns, and feedback.
  • Coordinate with sales, operations, and marketing teams to deliver exceptional client experiences.
  • Create and monitor customer satisfaction metrics, reporting insights to senior management.
  • Organize exclusive customer events, experiences, and engagement programs.
  • Proactively identify opportunities for upselling/cross-selling premium products. Lead and mentor the customer service team to uphold brand standards.

Qualifications & Experience

  • Graduate or Postgraduate in Business Administration, Marketing, or related field.
  • Minimum 10 years of relevant experience within luxury retail, premium furniture, interiors, or lifestyle products, preferably within the premium furniture industry.
  • Proven track record of building and managing relationships with high-value clientele.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in CRM software and customer data analysis.

What We Offer

  • Opportunity to work with a premium lifestyle and luxury retail brand.
  • Dynamic and collaborative work environment.
  • Competitive compensation and performance-based incentives.

Job Type: Full-time

Pay: ₹60, ₹80,000.00 per month

Work Location: In person



  • Delhi, Delhi, India Motif Electric Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Customer Relationship Manager & General Administration (Married Female Candidate)OverviewWe are looking for a proactive and professional married female candidate to manage Customer Relationships and General Administration. The role involves calling and following up with customers via phone and WhatsApp, maintaining strong client...


  • Delhi, Delhi, India Motif Electric Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Description : Customer Relationship Manager & General AdministrationOverviewWe are looking for a proactive and professional candidate to manage Customer Relationships and General Administration. The role involves calling and following up with customers via phone and WhatsApp, maintaining strong client relationships, ensuring satisfaction, and supporting...


  • Delhi, Delhi, India Motif Electric Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a proactive and professional married female candidate to manage Customer Relationships and General Administration. The role involves calling & following up with customers via phone and WhatsApp.


  • Delhi, Delhi, India Future Ways Inc Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Responsibilities:* Build strong customer relationships* Manage customer queries via phone, email & chat* Collaborate with sales team on upselling opportunities* Meet sales targets through effective communicationAnnual bonusMobile bill reimbursements


  • Delhi, Delhi, India Binny Wads Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Follow up with customers for payments.Coordinate with clients.Resolve any delivery-related issues or delays promptly.Build strong relationships with customers through soft-spoken and polite communication.


  • Delhi, Delhi, India Capital Athena official Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCapital Athena, part of Capital Group, is a dynamic real estate company established in 2010. With a commitment to meeting global construction standards, the company is known for leveraging advanced technologies, bold designs, and precision engineering to create landmark residential and commercial properties. The organization is deeply...


  • Delhi, Delhi, India Flora Steels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Build strong relationships with customers.Act as the primary point of contact for queries, complaints, etcCommunicate updates, offers, and services to existing customers.Regularly follow up with clientsMaintain accurate customer recordsOffice cab/shuttleAnnual bonusReferral bonusMobile bill reimbursements


  • Delhi, Delhi, India Ruhe Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location : Netaji Subhash Place (New Delhi)Website : Company DescriptionRuhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. all proudly Made-In-India, Ruhe offers a user-friendly online shopping experience at The company prioritizes customer convenience and trust, providing a seamless...


  • Delhi, Delhi, India Gargee Designer's Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Client Relationship Management.Location: GARGEE DESIGNER'S,Shop No. 3, Community Centre, Near Surya Hotel, New Friends Colony, New Delhi, Delhi Timings: 11:00 AM – 07:30 PM, 6 days a week,Weekly off- Tuesdays.Experience: 1-2  Years in the Ethnic wearReporting To: Creative Director and Managing Director.Note- No work from home allowed.Salary: 20k-25.About...


  • Delhi, Delhi, India Standard Industrial Store Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship ManagerLocation: Asaf Ali Road, Delhi, Near New Delhi Metro StationAbout the Role:We are looking for a detail-oriented and soft-spoken individual to join our team as a Client Support Executive and data entry person. This role combines client communication with documentation and Excel skills to ensure smooth operations from...