
Customer Relationship Manager
11 hours ago
Position Overview
We are seeking an experienced and customer-centric Customer Relations Manager (CRM) to lead and enhance our client experience strategy. The ideal candidate will build and nurture long-term relationships with high-value customers, ensure seamless service delivery, and drive customer loyalty and retention across all touch points.
Key Responsibilities
- Develop and implement customer relationship strategies to strengthen brand loyalty.
- Act as the primary point of contact for premium customers, ensuring prompt and effective resolution of queries or issues.
- Manage customer databases (CRM systems) to track preferences, buying patterns, and feedback.
- Coordinate with sales, operations, and marketing teams to deliver exceptional client experiences.
- Create and monitor customer satisfaction metrics, reporting insights to senior management.
- Organize exclusive customer events, experiences, and engagement programs.
- Proactively identify opportunities for upselling/cross-selling premium products. Lead and mentor the customer service team to uphold brand standards.
Qualifications & Experience
- Graduate or Postgraduate in Business Administration, Marketing, or related field.
- Minimum 10 years of relevant experience within luxury retail, premium furniture, interiors, or lifestyle products, preferably within the premium furniture industry.
- Proven track record of building and managing relationships with high-value clientele.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in CRM software and customer data analysis.
What We Offer
- Opportunity to work with a premium lifestyle and luxury retail brand.
- Dynamic and collaborative work environment.
- Competitive compensation and performance-based incentives.
Job Type: Full-time
Pay: ₹60, ₹80,000.00 per month
Work Location: In person
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