Customer Relationship Manager

8 hours ago

Delhi, Delhi, India HR Creations Full time ₹ 14,40,000 - ₹ 19,20,000 per year

Position Overview

We are seeking an experienced and customer-centric Customer Relations Manager (CRM) to lead and enhance our client experience strategy. The ideal candidate will build and nurture long-term relationships with high-value customers, ensure seamless service delivery, and drive customer loyalty and retention across all touch points.

Key Responsibilities

  • Develop and implement customer relationship strategies to strengthen brand loyalty.
  • Act as the primary point of contact for premium customers, ensuring prompt and effective resolution of queries or issues.
  • Manage customer databases (CRM systems) to track preferences, buying patterns, and feedback.
  • Coordinate with sales, operations, and marketing teams to deliver exceptional client experiences.
  • Create and monitor customer satisfaction metrics, reporting insights to senior management.
  • Organize exclusive customer events, experiences, and engagement programs.
  • Proactively identify opportunities for upselling/cross-selling premium products. Lead and mentor the customer service team to uphold brand standards.

Qualifications & Experience

  • Graduate or Postgraduate in Business Administration, Marketing, or related field.
  • Minimum 10 years of relevant experience within luxury retail, premium furniture, interiors, or lifestyle products, preferably within the premium furniture industry.
  • Proven track record of building and managing relationships with high-value clientele.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in CRM software and customer data analysis.

What We Offer

  • Opportunity to work with a premium lifestyle and luxury retail brand.
  • Dynamic and collaborative work environment.
  • Competitive compensation and performance-based incentives.

Job Type: Full-time

Pay: ₹60, ₹80,000.00 per month

Work Location: In person

  • Relationship Manager

    4 days ago

    Delhi, Delhi, India Tax Manager Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Relationship Manager - SalesLocation: Corporate Office - Naraina Vihar (Above Naraina Metro Station), New DelhiEmployment Type: Full-Time | PermanentIndustry: Financial Services | FintechSalary- 25k to 40kKey Responsibilities:Acquire and onboard new clients by understanding their tax and financial needs.Maintain strong client relationships through...

  • Customer Relationship Management

    4 days ago

    Delhi, Delhi, India Ramaply Full time ₹ 5,00,000 - ₹ 8,60,000 per year

    Company OverviewRamaply, a leading plywood manufacturer, has been serving the industry since 1964. With a drive for quality and impeccable service, we specialize in producing top-quality plywood, boards, and related products. With over 50 years of experience and a substantial annual turnover, our expertise spans across various manufacturing domains. Our...

  • Customer Relationship Manager

    2 days ago

    Delhi, Delhi, India Motif Electric Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Customer Relationship Manager & General Administration (Married Female Candidate)OverviewWe are looking for a proactive and professional married female candidate to manage Customer Relationships and General Administration. The role involves calling and following up with customers via phone and WhatsApp, maintaining strong client...

  • Customer Relationship Manager

    2 weeks ago

    Delhi, Delhi, India Motif Electric Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Description : Customer Relationship Manager & General AdministrationOverviewWe are looking for a proactive and professional candidate to manage Customer Relationships and General Administration. The role involves calling and following up with customers via phone and WhatsApp, maintaining strong client relationships, ensuring satisfaction, and supporting...

  • Customer Relationship Manager

    2 days ago

    Delhi, Delhi, India Motif Electric Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a proactive and professional married female candidate to manage Customer Relationships and General Administration. The role involves calling & following up with customers via phone and WhatsApp.

  • Customer Relationship Manager

    6 days ago

    Delhi, Delhi, India Esconet Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About usFounded in New Delhi, India, Esconet Technologies Limited is a leading name in IT Infrastructure solution sales and services. Formerly known as Esconet Technologies Pvt. Ltd., we transitioned to a public company in September 2023. With a goal to elevate the future of digital transformation, we are committed to providing robust, scalable, and...

  • Customer Relationship Manager

    2 weeks ago

    Delhi, Delhi, India Future Ways Inc Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Responsibilities:* Build strong customer relationships* Manage customer queries via phone, email & chat* Collaborate with sales team on upselling opportunities* Meet sales targets through effective communicationAnnual bonusMobile bill reimbursements

  • Customer Relationship Manager

    4 days ago

    Delhi, Delhi, India The Global Zone Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    We have opening for the Profile of Customer Relationship Manager  Job ProfileClient coordinatorclient handling customer queriesGood Problem Solverresolve issuesanswer questions, handle complaints If Interested kindly share a resume with your update details Current CtcExpected Ctcnotice period

  • Customer Relationship Manager

    4 days ago

    Delhi, Delhi, India The Global Zone Full time ₹ 25,000 - ₹ 40,000 per year

    We have an opening for the Profile of Customer Relationship Manager in freight forwarding Company  - femaleExcellent Communication skills  LOCATION- Commercial Centre, Yusuf Sarai,New Delhi-110049, India offering support, clear communication, and problem-solving to clients throughout the shipping process. Freight forwarders manage shipments, provide...

  • Customer Relationship Manager

    4 days ago

    Delhi, Delhi, India The Global Zone Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    We have opening for the Profile of Customer Relationship Manager  Company deals into Manufacturing of FMCG manufacturing and Perfumery products302/303, NDM 1, Netaji Subhash Place, Pitampura, New Delhi- Job ProfileClient coordinatorclient handling customer queriesGood Problem Solverresolve issuesanswer questions, handle complaints If Interested kindly...