Customer Relationship Manager

1 week ago

Delhi, Delhi, India Idcc Global Chem Full time

Note: We're looking for candidates with excellent communication skills (spoken and written) and a strong background in customer interaction. If that's you, we'd love to hear from you.

Candidates from the hospitality industry will be given preference.

Job description:

We are seeking an experienced Customer Relationship Manager to manage and grow our existing customer relationships. The successful candidate will be responsible for building strong relationships with customers, identifying new sales opportunities, and providing exceptional customer service.

Roles and Responsibilities:

  • Making regular calls to customer for feedback and grievances if any
  • A proactive approach to problem solving with strong decision making skills
  • He/she has to deal with existing clients & maintain relationship with the clients
  • Solving clients complaints & follow-up for payments
  • Maintaining CRM database and sharing status reports to management
  • Making reminder calls & emails to individual clients on daily basis
  • Update Collection Report for management on daily basis with calling remarks
  • Resolving customer complaints quickly and efficiently.
  • Monitor relationships with existing customers through CRM systems
  • Develop and implement marketing techniques that will drive new customers
  • Set specific marketing strategies to retain customers
  • Handling the customer queries via email, phone calls
  • Updating the existing customers on the on-going projects on regular basis.
  • Responsible for all documentation, support and feedback information post sales

Requirements:

* Graduate in any field- Candidates from the hospitality industry will be given preference.

* Minimum 5 years of experience in CRM preferably in a B2B environment.

* Strong knowledge of CRM operations, order processing, and dispatch coordination.

* Excellent communication skills in English and Hindi (both verbal and written).

* Proficient in MS Office and Google Sheets.

* Strong follow-up, coordination, and documentation skills.

* High attention to detail and excellent organizational abilities.

* A proactive, customer-focused, and solution-oriented mindset.

* Comfortable making follow-up calls and managing relationships with existing clients.

You can reach out to me at and

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