Customer Support Manager

4 days ago


Delhi, Delhi, India Whitecollars Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience

An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.

Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
Time zone: From 3:00 to 11:00 AM PST

Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.

Key Responsibilities:

Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.

Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.

Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.

Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.

Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.

Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.

Ideal Background & Skills:

  • Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
  • Demonstrated success in improving support processes and elevating customer satisfaction.
  • Strong proficiency in CRM systems and support tools.
  • Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
  • A collaborative approach and proven ability to work cross-functionally.
  • Analytical mindset with confidence in using data to drive decisions and improvements.

Impact of the Role:

By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.

Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.


  • Customer Support

    4 weeks ago


    Delhi, Delhi, India KashCom Placements Full time

    We are looking for a dedicated Customer Support Representative to join our team and provide excellent customer service to our clients The ideal candidate will be responsible for addressing customer inquiries resolving issues and ensuring a positive customer experience across multiple communication channels email chat phone etc You will act as the...

  • Team Leadership

    2 days ago


    Delhi, Delhi, India Tax Manager Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong relationships with customers, understanding their financial needs. Identify new business opportunities through market research and networking. Monitor team performance and implement strategies for...


  • Delhi, Delhi, India Buildesk Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Support Executive We're looking for a Customer Support Executive (1–2 years experience) to join our team and support our growing Real Estate CRM product.What you'll do: Create & manage support tickets for client-reported issues Resolve client queries and doubts with clarity Capture client feedback and share with the team Provide...


  • Delhi, Delhi, India Riva Airglobal Services Full time

    We are looking for an enthusiastic and customer-oriented individual to join our team as a Customer Support Executive This is an excellent opportunity for freshers to develop their professional skills in a dynamic work environment As a Customer Support Executive you will be the first point of contact for our customers providing solutions handling...


  • Delhi, Delhi, India Mounee Consulting Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description: We are hiring for the position of Customer Support Associate (Voice + Chat +Email) for our company.Roles and Responsibilities:Customer Support Provide information about order status to customers Responsible for taking calls, responding to emails and chats Handle customer complaints, provide appropriate solutions and alternatives...


  • Delhi, Delhi, India Atarim Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be...


  • Delhi, Delhi, India Uniliv Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    About the RoleWe are seeking a dedicated and customer-focused Customer Support Associate to join our team. This role is critical in ensuring that every customer interaction reflects our commitment to service excellence. The ideal candidate will be proactive, empathetic, and capable of delivering prompt and effective solutions while maintaining a high level...


  • Delhi, Delhi, India Silvish Full time

    About SilvishSilvish is a fast-growing 9 to 5 silver jewelry brand redefining how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.We are looking for a Customer Support Executive to be the voice of Silvish...


  • Delhi, Delhi, India Aertrip Full time

    Company Overview At Aertrip travel transcends being a mere opportunity evolving into a treasured feeling we embed in our customers since 2012 Renowned for creating seamless and gratifying travel experiences we blend transparency and value enriching your journeys Based in Mumbai Aertrip stands out for quality trust and excellence in service ...


  • Delhi, Delhi, India Learningshala Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description – CRM HeadCompany: LearningshalaIndustry: EdTechLocation: [Noida sector 4 nearby 16 metro station]Experience Required: 6–8 years (minimum 3 years in leadership/CRM role in EdTech or similar industryPosition OverviewAs the CRM Head at Learningshala, you will be responsible for driving customer engagement, retention, and satisfaction...