Customer Success Manager

1 week ago

Delhi, Delhi, India Ceragon Networks Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Description

Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers' quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include service providers, public safety organizations, government agencies, and utility companies using our solutions to deliver high-reliability 5G and 4G broadband wireless connectivity. Ceragon's unique multicore technology and disaggregated approach provide fast to deploy, high-capacity wireless transport with minimal resources, making us a leading solutions provider for the 5G era. Our solutions are deployed by over 600 service providers and numerous private network owners in more than 130 countries.


We're Hiring – Customer Service Manager (CSM)

We're looking for a
Customer Service Manager
with strong experience in
Shipping, Logistics, Customs Handling, Sales, and Revenue Operations
— someone who can
join immediately or within a month
.


Role Overview

We're seeking a proactive, detail-oriented professional to manage
end-to-end order execution
, coordinate with
freight forwarders
, and ensure
on-time delivery
as per customer requirements.

This role also involves
customer handling
,
team management
, and close collaboration with
sales and finance teams
to drive operational excellence and revenue realization.


Key Requirements

  • Proven experience in
    Shipping & Customs Compliance (import/export)
  • Strong background in
    Sales Operations
    and
    Revenue Management
  • Excellent
    customer communication and relationship management
    skills
  • Experience in
    team handling
    and
    cross-functional coordination
  • Strong skills in
    documentation, invoicing, and shipment tracking
  • Excellent
    communication
    and
    problem-solving
    abilities


Availability:
Immediate joiners or those who can join within
1 month
preferred


Location:
New Delhi


Experience Level:
8–12 years

Role Description

This is a
full-time, on-site
position based in
New Delhi
. The Customer Service Manager will oversee and improve customer service operations, ensure customer satisfaction, manage support teams, and analyze service metrics.

Daily responsibilities include addressing customer inquiries, resolving issues efficiently, maintaining smooth coordination across teams, and ensuring service excellence.

Qualifications

  • Expertise in
    Customer Satisfaction, Customer Service Management, and Customer Support
  • Strong
    analytical
    and
    decision-making
    skills
  • Excellent
    verbal and written communication
  • Proven experience in
    leading customer service teams
  • Bachelor's degree in
    Business, Management, or a related field
  • Ability to perform effectively in a
    fast-paced environment
  • Experience in the
    telecommunications industry
    is a plus

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