Customer Success Manager
7 days ago
Who we are
Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India's first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities
We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products and educational institutions like IIT Madras, IIT Delhi, IIM Bangalore among others.
Our offerings include product-led engagement and offering service based Corporate Wellness offering in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks and more.Having worked with 500+ clients and touch based with over 20 lakhs lives to date we are looking for a dynamic and committed Sales & Growth Intern
To learn more about us please visit
Responsibilities
Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual business)
Building Strong Relationship with L1
Should be able to plan & execute all webinars/programs/campaigns (Engagement overall)
Should be able to do Launches
Should be able to analyze the data, create reports and send
Should be able to do Mentoring of CSM-1
Should be able to do Engagement Discussions without the presence of SCSM and Report discussions if required
Be a part of some important process
Should be able to travel
Escalation handling
Should be able drive High Retention in his/her portfolio of accounts.
Should be able to Report Red flags
Should be able to collaborate with cross functional teams.
Requirements
Graduation/Post Graduation
Graduation is Psychology field is a plus
2-5 years of experience required in customer success, human resources, business development, customer service, marketing or relevant fields.
Basic knowledge of MS Excel, PowerPoint, Google Sheets
Basic knowledge in Psychology
Prioritization skills (Time Management)
Communication - Able to communicate and write well
Active Listening - Able to listen, understand and then respond appropriately
Presentation skills
Planning Skills
Location
New Delhi (Hybrid)
Work Shifts
5 days a week
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