Jewelery Customer Representative

1 week ago


Mumbai, Maharashtra, India Jewel Casa Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

JewelCasa is a premium B2B online jewellery e-commerce platform in India that offers an efficient way for jewellery retailers to purchase a diverse range of premium jewellery designs at competitive wholesale prices with prompt delivery. Our intuitive interface empowers jewellery showrooms and retailers to source jewellery that matches their customers' preferences and requirements effortlessly. We provide transparent pricing and timely, free delivery across India. Our catalog includes high-quality, exclusive gold, platinum, and silver jewellery available from in-stock inventories and made-to-order designs.

Role Description

This is a full-time on-site role for a Jewelery Customer Representative based in Mumbai. The Jewelery Customer Representative will be responsible for handling customer inquiries, providing exceptional customer service, assisting with orders, ensuring customer satisfaction, and resolving any customer issues. The role demands maintaining a high level of product knowledge, addressing customer queries and concerns promptly, and facilitating excellent customer experiences. Effective communication and a customer-oriented approach are essential.

Qualifications

  • Customer Support, Customer Service, and Customer Experience skills
  • Excellent Communication skills
  • Ability to ensure Customer Satisfaction
  • High level of product knowledge in the jewellery industry is a plus
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using e-commerce platforms and technology
  • Bachelor's degree in Business, Marketing, or related field


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