
Helpdesk Executive
1 week ago
Role & responsibilities
Greet and assist patrons, directing them as needed. Monitored the movement of visitors, domestic help and delivery boys.
Answered residents enquiries, handled complaints and attended to their needs in a prompt and
timely manner.
Inspected all the lifts for cleanliness and serviceability buttons, lights, and fan fitted in the lift
along with the emergency bell and intercom.
Reported maintenance problems immediately
Ensured all the societys rules and regulations were always adhered to.
Assist residents and guests with special needs
Call resolution consistently meet call handling goals by closing an average of 220 plus calls per day with an 90% ratio .
Using My gate for any complaints, also assist residents in move-in move-out
process.
Preferred candidate profile
Good Communication skill.
Must have knowledge of My gate app.
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