Customer Support Associate
1 week ago
We are looking for a proactive and tech-savvy **IT Customer Support Executive** to join our team. The ideal candidate will have at least 6 months of hands-on experience in providing technical assistance and support to end-users, resolving hardware/software issues, and maintaining a high level of customer satisfaction.
**Key Responsibilities:**
* Respond to support requests via phone, email, or ticketing system.
* Troubleshoot basic hardware, software, and networking issues.
* Assist users with installation, configuration, and usage of IT systems.
* Escalate unresolved issues to higher-level technical teams.
* Maintain accurate records of issues and solutions provided.
* Provide support for Microsoft Office tools, email setup, printers, and system access.
* Ensure timely follow-ups and updates to users on issue status.
**Requirements:*** Minimum 6 months of experience in IT support or helpdesk role.
* Basic knowledge of Windows OS, MS Office, and networking fundamentals.
* Familiarity with remote desktop tools and ticketing systems.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Work Location: In person
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