HRMS Helpdesk Executive

6 days ago

Gurgaon, Haryana, India Hindustan Wellness Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Serve as the first point of contact for employees regarding HRMS-related queries and issues.
  • Log, categorize, and track all helpdesk tickets using the ticketing system (e.g., ServiceNow, Jira, Freshdesk).
  • Troubleshoot and resolve basic system issues or escalate to the appropriate technical teams or vendor support.
  • Support HR functions with data entry, reporting, and system updates within the HRMS.
  • Assist in onboarding, offboarding, and employee lifecycle data maintenance.
  • Conduct periodic data audits to ensure accuracy and compliance with data privacy policies.
  • Collaborate with HR and IT teams to implement system updates, enhancements, and new features.
  • Create and maintain user guides, FAQs, and process documentation.
  • Provide training and support to end-users on HRMS navigation and features.

Key Requirements:

  • Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field.
  • 1–3 years of experience in HR operations, helpdesk support, or HRMS-related roles.
  • Familiarity with HRMS platforms (Workday, SAP SuccessFactors, Oracle HCM, etc.) is highly preferred.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and analytical abilities.
  • Proficient in MS Office Suite, especially Excel.
  • Ability to handle sensitive and confidential information with discretion.

Job Type: Full-time

Work Location: In person

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