Amadeus Support Executive

2 days ago

Gurgaon, Haryana, India EevolveX Full time ₹ 40,00,000 - ₹ 80,00,000 per year

About Company

At FareLadder, we are raising the bar of industry standards by bringing back the personal touch of a dedicated agent to world class technology, at your fingertips. We offer a range of products to increase your company's profitability including deeply discounted or highly commissionable travel programs plus the added benefit of operational and administrative support.

Website

Headquarters

New York , NY

Job Title: Amadeus Support Executive (L1/L2 – Corporate Travel Helpdesk)

Location: Gurgaon

Experience: 2–5 years

Industry: Travel / Corporate Travel / TMC

Employment Type: Full-Time

Job Summary:

We are looking for a skilled and customer-focused Amadeus Support Executive to provide Level 1/Level 2 support for our corporate travel clients. The ideal candidate should have hands-on experience in Amadeus GDS, particularly with Smart Flows, profiles, queue management, and a basic understanding of online booking tools. You will assist clients in fare calculation, bookings, profile configuration, and issue resolution.

Key Responsibilities:

  • Provide L1/L2 technical and functional support to corporate clients using Amadeus.
  • Configure and support Smart Flows for seamless booking and process automation.
  • Create, modify, and manage Amadeus Queues and Customer Profiles.
  • Assist clients with fare calculations, ticket bookings, cancellations, and PNR management.
  • Troubleshoot issues related to airline availability, pricing, and reservation tools.
  • Work with internal teams or escalate complex issues as needed.
  • Maintain logs, service quality, and client satisfaction metrics.
  • Support integration/configuration with Online Booking Tools (OBTs) like Concur, etc. (basic knowledge required).
  • Ensure timely resolution of queries in line with SLAs.

Requirements:

  • 2–5 years of experience in a GDS support role, preferably Amadeus.
  • Working knowledge of Smart Flows configuration and usage.
  • Strong understanding of Amadeus Profiles, Queues, and fare structures.
  • Exposure to any Online Booking Tool (e.g., Concur, GetThere) is a plus.
  • Strong communication and troubleshooting skills.
  • Experience in corporate travel management and client servicing.
  • Flexible to work in rotational shifts, if required.

Preferred:

  • Certification or formal training in Amadeus GDS or Smart Flows.
  • Familiarity with other GDS like Sabre or Galileo is an added advantage.

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