Current jobs related to Customer Support Executive - Gurgaon, Haryana - Softview Infotech

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Cyboard School Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing professional and friendly customer support, ensuring customer satisfaction, managing online support channels, offering technical support, and delivering exceptional customer...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India ElecTorq Technologies(Baaz Bikes) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing customer support and ensuring customer satisfaction through various channels including online support. Day-to-day tasks include handling customer inquiries, resolving technical issues,...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Google Ads (Google Partner) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive at Google Ads, located in Gurugram. The Customer Support Executive will be responsible for handling customer inquiries, resolving customer issues, providing technical support, and ensuring customer satisfaction. Daily tasks...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Transformative Ventures Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints...

  • Customer Support Executive

    1 day ago

    Gurgaon, Haryana, India ShepHertz Technologies Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Company DescriptionShepHertz provides an Enterprise Platform for Agile & Incremental Digital Transformation, deployed in 9 countries and processing over 110 billion API calls. Trusted by thousands of developers, app studios, and enterprises across more than 150 countries, ShepHertz is a preferred one-stop-shop solution for enterprises. It offers seamless...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Black Kingdom Full time ₹ 3,00,000 - ₹ 12,00,000 per year

    Job Role: Customer Support Executive (Travel Industry)Experience: 5+ YearsLocation: GurgaonShift: Night Shift(US Shift)Key Skills: Customer Support, Travel Industry, API

  • Customer Support Executive

    3 days ago

    Gurgaon, Haryana, India Treis Solutions Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are urgently looking for Customer Support ExecutiveJob SummaryThe Customer Support Executive is responsible for managing and growing relationships with the company's most strategic and high-value clients. The ideal candidate will have a proven track record in sales and relationship management, with a strong ability to understand client needs and deliver...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Black Kingdom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Role: Customer Support Executive (Travel Domain with API Experience)Experience: 5+ YearsLocation: GurgaonShift: Night Shift(US Shift)Key Skills: Customer Support, Travel Industry, API

  • Customer Support Executive

    5 days ago

    Gurgaon, Haryana, India Yindella Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a dedicated and customer-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer queries, resolving concerns, and ensuring a smooth customer experience through both chat and call support.Key Responsibilities:Handle customer queries promptly via phone and chat.Provide accurate...

Customer Support Executive

2 weeks ago

Gurgaon, Haryana, India Softview Infotech Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Executive
Experience: 5-10 Years
Location: Gurgaon
Shift mode: Night Shift (US Shift)
Key skills: Customer Support, Travel industry experience, API
Job Role
As a member of our operations team, you will assist with the handling of bookings from partner airlines, and international customers including travel tech providers, online travel agents, tour operators and travel groups. You will gain a full understanding of our API product and act as a first point of contact to troubleshoot level one issues raised by customers.

The ideal candidate will be professional, organized and reliable and able to demonstrate excellent verbal and written communication skills both on the telephone and via email. Additionally you will be persuasive and methodical with the ability to pay close attention to detail when reviewing complex booking data. You will also be a dynamic team player and able to multi-task in a busy environment working to tight deadlines. Apart from the supporting customers the role also includes identifying and investigating problematic trends in booking activity and reporting to the bookings and operations team. As you will have exposure to real-time systems and services, discretion and confidentiality is a must. This role is a permanent, full-time remote position and candidates must be able to work a shift rotation pattern of days/evenings including some weekends.

Roles And Responsibilities
Customer Support
:

  • Handle booking queries from international customers, requiring Travel industry knowledge, and communicate with suppliers via email or their service desk.
  • Troubleshooting issues raised by customers by reviewing the API request and response logs and provide timely resolutions
  • Investigating inconsistencies reported by customers and liaising with the technical team for a resolution
  • Cross checking the accuracy of the data using the backend logs
  • Supporting and resolving real time booking errors & escalating to the technical team as necessary
  • Reviewing booking data and assess the booking performance periodically
  • Identifying and investigating problems or anomalies in the booking activity
  • Diagnosing trends and patterns in booking data to suggest improvements
  • Support customers with ongoing implementations where necessary

Monitoring

  • Responsible for monitoring real-time booking systems to ensure there are no performance issues
  • Analysing performance statistics to evaluate system efficiency
  • Proactively identifying, diagnosing and investigating problematic trends displayed in the internal reporting tools
  • Data mining using the reporting tools to understand trends like booking failures, ancillaries sale and other performance metrics

Required Skills And Knowledge

  • Experience of reading API RQ and RS logs, postman knowledge is a plus
  • Excellent English communication skills both written and verbal
  • Customer focused, and ability to build rapport with customers and suppliers
  • Team player with good interpersonal skills
  • Well organized and flexible
  • Responsible and reliable, a patient thinker, able to remain calm in difficult situations
  • Data mining and analytical skills with a strong passion for problem solving
  • Ability to diagnose trends and patterns in booking data
  • High attention to detail
  • Excellent decision-making skills
  • Ability to demonstrate strong IT skills and able to learn and utilize internal monitoring tools for assessing the system performance
  • Ability to demonstrate a high degree of discretion and confidentiality

Desired Skills And Knowledge

  • Good working knowledge of Spreadsheets (Excel and or GoogleSheet)
  • Additional languages e.g. Spanish or Mandarin is an added benefit
  • Commercial experience in a similar support role
  • Experience of using support and data tools
  • Travel industry support experience

Skills: customer success management,api,customer success,gds,postman api,amadeus,customer relationship management (crm),sabre,customer care,travel industry,customer support,galileo