Customer Support Executive
3 days ago
Job Description:
Customer Support Executive
Location: Gurgaon
Company: KwikMedi
About the Role
KwikMedi is looking for a customer-focused and empathetic
Customer Support Executive
who can ensure a seamless experience for users. You will be the first point of contact for customer queries, concerns, and feedback.
Key Responsibilities
- Handle incoming calls, chats, and messages from customers
- Assist users with placing orders, tracking deliveries, and resolving issues
- Coordinate with operations and delivery teams to address customer concerns
- Respond to pharmacy partners for support or order-related queries
- Maintain customer records and update CRM systems
- Ensure quick response time and high customer satisfaction
- Gather customer feedback to help improve product and services
- Escalate critical issues to the concerned department
Requirements
- 0–2 years of customer support experience (healthcare/e-commerce preferred)
- Excellent verbal and written communication skills
- Ability to handle pressure and manage multiple queries
- Strong customer-first mindset
- Basic computer literacy and familiarity with CRM tools
Why Join Us?
- Be part of a rapidly-growing health-tech startup.
- Opportunity to work closely with the founding team.
- Fast career growth for high performers.
- Chance to build systems and impact real-world healthcare delivery.
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