Customer Support Executive
7 hours ago
We're Growing at Redcliffe Labs – Join Us
Redcliffe Labs is on the hunt for B2B Customer Support Executive to manage and delight our business clients. If you're passionate about problem-solving and love the idea of making healthcare more efficient, this is your chance
Position: B2B Customer Support Executive
Location: Sec 39, Unitech Cyber Park, Gurugram
Experience: 06 months -1 year in B2B customer support preferred from Diagnostics background
What You'll Do:
1) Handle inbound & outbound communication with our B2B partners.
2) Resolve queries, manage escalations, and ensure a seamless diagnostic experience.
3) Coordinate with the field team & clients for phlebo status.
4) Coordinate with the lab team to address report-related concerns.
5) Accurately punch booking IDs into the system.
What We're Looking For:
1) Strong communication & problem-solving skills.
2) Prior experience in healthcare/diagnostics customer support is preferred.
3) Tech-savvy, organized, and process-driven.
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