Customer Support Executive

3 hours ago

Gurgaon, Haryana, India Redcliffe Labs Full time ₹ 4,20,000 - ₹ 9,00,000 per year

We're Growing at Redcliffe Labs – Join Us

Redcliffe Labs is on the hunt for B2B Customer Support Executive to manage and delight our business clients. If you're passionate about problem-solving and love the idea of making healthcare more efficient, this is your chance

Position: B2B Customer Support Executive

Location: Sec 39, Unitech Cyber Park, Gurugram

Experience: 06 months -1 year in B2B customer support preferred from Diagnostics background

What You'll Do:

1) Handle inbound & outbound communication with our B2B partners.

2) Resolve queries, manage escalations, and ensure a seamless diagnostic experience.

3) Coordinate with the field team & clients for phlebo status.

4) Coordinate with the lab team to address report-related concerns.

5) Accurately punch booking IDs into the system.

What We're Looking For:

1) Strong communication & problem-solving skills.

2) Prior experience in healthcare/diagnostics customer support is preferred.

3) Tech-savvy, organized, and process-driven.

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