Customer support executive

14 hours ago


Gurgaon, Haryana, India Siavnate Consultanting Services pvt Ltd Full time

Join our dynamic team at Siavnate Consulting Services Pvt Ltd as a Customer Support Executive, where your role is pivotal in enhancing client satisfaction and driving business success. Based in the vibrant city of Gurugram, Haryana, we specialize in bridging the gap between talent and opportunity. As a Customer Support Executive, you'll be at the forefront of our mission to deliver ethical and result-driven recruitment solutions, enabling organizations to build future-ready teams while guiding candidates toward fulfilling careers. Embrace this opportunity to work with a company that values diversity and fosters a culture of transparency, integrity, and continuous improvement. Your contributions will play a crucial role in creating lasting partnerships with clients and candidates, ensuring quality hiring and sustainable growth. If you're passionate about making a positive impact on the workforce ecosystem and advancing your career in business consulting and services, we invite you to apply today.

Tasks
  • Provide exceptional customer service by responding to inquiries and resolving issues promptly and accurately.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring customer satisfaction.
  • Identify opportunities to enhance customer experience and contribute to process improvements.
  • Stay informed about company products, services, and promotions to effectively assist customers.
Requirements
  • Bachelor's degree in any discipline or equivalent work experience.
  • Excellent communication skills in English, both verbal and written.
  • Prior experience in customer support or a related field is preferred.
  • Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
  • Proficiency in using CRM software and familiarity with support ticketing systems.
Benefits

Both side cab facilities+ Incentives

Join Siavnate Consulting Services as a Customer Support Executive and be part of a dynamic team connecting talent with opportunities. Elevate your career with our innovative workforce solutions.



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