Operations Executive

1 week ago


Gurgaon, Haryana, India NIIT Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:

Role Requirements

  • Strong knowledge of MS SQL Server (mandatory)
  • 35 years experience in academic operations, exam management, or technical support (preferably NIIT)
  • Hands-on with eNCORE/IEB Fusion Lite (Student Management System) & NAS (Assessment System)

Key Responsibilities

  • Examination Operations Scheduling, monitoring, audits, grading key management via NAS
  • eNCORE/IEB Fusion Lite Management – Student lifecycle, course setup, global education center support
  • Helpdesk Support – First-line support for NAS/eNCORE/IEB Fusion Lite issues; IT escalation
  • Course & Product Management – Course launches, assessment prep, courseware (NIIT/vendor)
  • Certificate Processing – Student certificate requests, printing, issuance
  • Data & Reporting – SQL-based troubleshooting, validation, MIS dashboards in Excel/Power Query/Power BI
  • Stakeholder Coordination – Work with extended academic teams, vendors, and 20+ centers worldwide

Required Skills

  • MS SQL Server expertise
  • Proficiency in eNCORE/IEB Fusion Lite & NAS
  • Strong MS Excel (Power Query certification preferred)
  • Excellent organizational & stakeholder management skills
  • Ability to manage multiple exams, courses & student support simultaneously

Qualifications

  • Graduate (mandatory); Postgraduate in Operations/Administration preferred
  • 2–3 years' experience in examination operations/academic support
  • Exposure to vendor management & global coordination

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