Operations Executive
2 days ago
Job Description:
Role Requirements
- Strong knowledge of MS SQL Server (mandatory)
- 35 years experience in academic operations, exam management, or technical support (preferably NIIT)
- Hands-on with eNCORE/IEB Fusion Lite (Student Management System) & NAS (Assessment System)
Key Responsibilities
- Examination Operations Scheduling, monitoring, audits, grading key management via NAS
- eNCORE/IEB Fusion Lite Management – Student lifecycle, course setup, global education center support
- Helpdesk Support – First-line support for NAS/eNCORE/IEB Fusion Lite issues; IT escalation
- Course & Product Management – Course launches, assessment prep, courseware (NIIT/vendor)
- Certificate Processing – Student certificate requests, printing, issuance
- Data & Reporting – SQL-based troubleshooting, validation, MIS dashboards in Excel/Power Query/Power BI
- Stakeholder Coordination – Work with extended academic teams, vendors, and 20+ centers worldwide
Required Skills
- MS SQL Server expertise
- Proficiency in eNCORE/IEB Fusion Lite & NAS
- Strong MS Excel (Power Query certification preferred)
- Excellent organizational & stakeholder management skills
- Ability to manage multiple exams, courses & student support simultaneously
Qualifications
- Graduate (mandatory); Postgraduate in Operations/Administration preferred
- 2–3 years' experience in examination operations/academic support
- Exposure to vendor management & global coordination
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