Operations Executive
4 days ago
Job Description:
Role Requirements
- Strong knowledge of MS SQL Server (mandatory)
 - 35 years experience in academic operations, exam management, or technical support (preferably NIIT)
 - Hands-on with eNCORE/IEB Fusion Lite (Student Management System) & NAS (Assessment System)
 
Key Responsibilities
- Examination Operations Scheduling, monitoring, audits, grading key management via NAS
 - eNCORE/IEB Fusion Lite Management – Student lifecycle, course setup, global education center support
 - Helpdesk Support – First-line support for NAS/eNCORE/IEB Fusion Lite issues; IT escalation
 - Course & Product Management – Course launches, assessment prep, courseware (NIIT/vendor)
 - Certificate Processing – Student certificate requests, printing, issuance
 - Data & Reporting – SQL-based troubleshooting, validation, MIS dashboards in Excel/Power Query/Power BI
 - Stakeholder Coordination – Work with extended academic teams, vendors, and 20+ centers worldwide
 
Required Skills
- MS SQL Server expertise
 - Proficiency in eNCORE/IEB Fusion Lite & NAS
 - Strong MS Excel (Power Query certification preferred)
 - Excellent organizational & stakeholder management skills
 - Ability to manage multiple exams, courses & student support simultaneously
 
Qualifications
- Graduate (mandatory); Postgraduate in Operations/Administration preferred
 - 2–3 years' experience in examination operations/academic support
 - Exposure to vendor management & global coordination
 
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