Customer Support Executive

23 hours ago

Gurgaon, Haryana, India Kezan consulting Full time ₹ 3,00,000 - ₹ 6,00,000 per year
Overview: As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service, which directly impacts the company's reputation and customer retention.Key Responsibilities:
  • Manage incoming customer inquiries via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Provide accurate product information and technical support
  • Assist customers in navigating the company's products or services
  • Document customer interactions and transactions
  • Escalate complex issues to the appropriate department
  • Follow up with customers to ensure their issues are resolved
  • Contribute to the development of knowledge base articles and support materials
  • Participate in training and ongoing professional development
  • Collaborate with the sales and marketing teams to optimize customer experience
  • Identify opportunities for process and service improvements
  • Meet individual and team performance targets
  • Maintain a positive, empathetic, and professional attitude towards customers
Required Qualifications:
  • Bachelor's degree in business administration, marketing, or a related field
  • Proven work experience in customer support, client services, or a similar role
  • Proficiency in CRM software and helpdesk systems
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Empathy and the ability to understand customer needs
  • Adaptability to changing processes and technology
  • Demonstrated understanding of customer service principles and practices
  • Team player with strong interpersonal and teamwork skills
  • Ability to remain calm and courteous under pressure
  • Willingness to work flexible hours and shifts
  • Knowledge of industry-related best practices and trends
  • Ability to handle confidential and sensitive information professionally
  • Experience in a B2B or SaaS environment is a plus

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