Senior Executive-HRSS HelpDesk

4 days ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

  • Prepare and validate Full & Final settlement inputs in line with organizational policies and payroll timelines.
  • Ensure accurate computation of recoveries, leave encashment, and other terminal benefits.
  • Perform data verification and reconciliation before submission to the payroll team for processing.
  • Manage and resolve employee queries related to F&F, payroll discrepancies, and deductions within defined TATs.
  • Liaise with internal teams such as HRBPs, Finance, and Business Operations for timely approvals and clarifications.
  • Track and maintain records of processed and pending settlements.
  • Ensure compliance with statutory and organizational payroll requirements.
  • Identify recurring issues and work with cross-functional teams to streamline processes and improve turnaround time.
  • Support audit and reporting requirements related to F&F settlements.

Skills & Competencies:

  • Strong understanding of payroll processes and statutory components.
  • High level of accuracy and attention to detail.
  • Effective stakeholder management and communication skills.
  • Ability to work under tight timelines with a sense of urgency.
  • Good analytical and problem-solving capabilities.
  • Proficiency in MS Excel and HR/payroll systems such as Workday.

Qualifications & Experience:

  • Bachelors degree in Commerce, HR, or a related field.
  • 3-5 years of experience in payroll processing, F&F settlements, or HR operations (shared services background preferred).
  • Exposure to large workforce environments will be an added advantage.

Key Attributes:

  • Strong ownership and accountability.
  • Customer-focused mindset with service excellence orientation.
  • Ability to collaborate effectively across teams and functions.
  • Integrity, confidentiality, and professionalism in handling sensitive payroll data.

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