Human Resource Analyst
3 days ago
Job Title: Analyst - HR Helpdesk
Experience: 0.6 months -5 years (freshers with excellent comms skills can apply)
Location: Gurugram
Job Summary:
We're looking for talented Analysts to join our Employee Helpdesk team in Gurugram. As an Analyst, you will provide voice and email support to employees, resolving technical issues and queries in a timely and efficient manner. If you have great communication skills, a customer-centric approach, and a willingness to learn, we'd love to hear from you
Key Responsibilities:
- Provide voice and email support to employees, resolving technical issues and queries related to hardware, software, and IT systems
- Handle conflicts and difficult situations with professionalism and diplomacy, ensuring high resolution rates and customer satisfaction
- Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed
- Document interactions and resolutions in a ticketing system, ensuring accurate and up-to-date records
Requirements:
- Relevant experience in employee helpdesk or technical support.
- Excellent communication skills, both written and verbal (voice and email)
- Ability to handle conflicts and high-pressure situations with professionalism and diplomacy
- Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues
Preferred Qualifications:
- Experience with Workday (WD) or similar HR systems.
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