Guest Relation Executive

4 days ago

Mumbai, Maharashtra, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary:

The Concierge serves as the primary point of contact for guests or residents, providing exceptional service by handling requests, offering information, and ensuring a welcoming environment. This role is key in enhancing the overall experience by delivering personalized assistance.

Key Responsibilities:
  • Greet guests/residents warmly and assist with check-ins, inquiries, and special requests.
  • Provide information about local attractions, dining, entertainment, and transportation.
  • Make reservations for restaurants, tours, and special events.
  • Coordinate deliveries, valet services, luggage handling, and other amenities.
  • Handle guest complaints or concerns professionally and promptly.
  • Maintain a clean, organized front desk or lobby area.
  • Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.
  • Keep logs and records of services, requests, and incidents.
Qualifications:
  • High school diploma or equivalent; hospitality or customer service training preferred.
  • 12 years of experience in a hotel, residential, or customer service environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Professional appearance and demeanor.
  • Proficiency in MS Office; knowledge of reservation systems is a plus.
  • Multilingual abilities are a bonus.
Location:

On-site Mumbai, MH

Scheduled Weekly Hours:

48

Job Tags:

Transition Management

If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details, please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Locations

On-site

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