Captain

2 weeks ago

Mumbai, Maharashtra, India Chanakya International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description: -

  • Greet and welcome guests upon arrival, ensuring a warm and inviting atmosphere.
  • Address guest inquiries and concerns promptly and professionally, ensuring their needs are met throughout their visit
  • Oversee and coordinate the front-of-house staff, ensuring smooth and efficient service during all meal periods.
  • Assign tasks to servers and support staff, monitoring service flow and adjusting as necessary to maintain high standards.
  • Lead by example, demonstrating best practices in service techniques, presentation, and hospitality.
  • Able to answer any questions regarding menu and assist with menu selections.
  • Able to anticipate any unexpected guest need and reacts promptly and tactfully.
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  • Conduct training sessions for staff on menu items and service standards, ensuring all team members are knowledgeable and confident.
  • Monitor food and beverage presentation and quality, ensuring that all dishes served meet the restaurants standards.
  • Collaborate with the kitchen team to address any issues related to food quality or guest satisfaction.
  • Ensure that all health and safety regulations are followed in the dining area, including cleanliness, sanitation, and food safety standards.
  • Conduct regular checks to maintain the safety and comfort of the dining environment.

Job Specification: -

  • Strong verbal and interpersonal skills to interact effectively with guests and team members.
  • Proven ability to lead and motivate a team, fostering a collaborative and positive work environment.
  • Keen eye for detail in service delivery, presentation, and guest satisfaction.
  • Ability to handle guest complaints and service issues with professionalism and tact.
  • Strong organizational skills to manage multiple tasks and prioritize effectively during busy service periods.

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