Collections Manager

6 days ago

Vijayawada, Andhra Pradesh, India Muthoot Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach.

Key Responsibilities:

  • Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
  • Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
  • Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.
  • Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.
  • Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
  • Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
  • Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements.
  • Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
  • Provide MIS reports and dashboards to senior leadership with insights and recommendations.
  • Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Qualifications and Skills:

  • Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.
  • 4 to 8 years of experience in retail loan collections, with at least 2 to 3 years in managing unsecured loans.
  • Proven experience in managing both in-house collection teams and external vendors.
  • Strong knowledge of collections strategy, skip tracing, and legal recovery processes.

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