Collections Manager
2 days ago
Role & responsibilities
We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach.
Key Responsibilities:
- Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
- Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
- Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.
- Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.
- Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
- Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
- Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements.
- Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
- Provide MIS reports and dashboards to senior leadership with insights and recommendations.
- Train and motivate team members to maintain high standards of collection efficiency and customer interaction.
Qualifications and Skills:
- Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.
- 4 to 8 years of experience in retail loan collections, with at least 2 to 3 years in managing unsecured loans.
- Proven experience in managing both in-house collection teams and external vendors.
- Strong knowledge of collections strategy, skip tracing, and legal recovery processes.
Preferred candidate profile
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